Manager, Inflight Operations and Performance

Company Horizon Air The Team

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our managerial teams set the strategies and operational plans to ensure the success of our company. Our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

The Manger Inflight Operations and Performance executes the long-term strategy and oversees the performance of the Inflight Division at Horizon Air. As a people leader, this role leads and establishes priorities for a team of leaders to deliver remarkable guest and employee experiences while ensuring the utmost operational performance, safety and compliance standards are upheld. This role also promotes a culture of continuous improvement while acting as a liaison to other operational teams to ensure effective alignment and best practices across the company.

This role ensures all contractual items are administered in accordance with the collective bargaining agreement, company policies, values, and relevant employment law.

• Lead team and establish priorities of the Horizon Inflight leadership team to ensure Flight Attendants provide superior customer service, uphold professional standards, support our commitment to safety, demonstrate good judgment, and perform their jobs as defined by company policy, the Flight Attendant Manual and the Collective Bargaining Agreement (CBA).
• Execute on strategy to lead operational objectives and administrative requirements to achieve department goals with special emphasis on on-time performance (including timeline metrics), customer service standards, reliability and performance expectations, safety, and ensure adequate Flight Attendant staffing and scheduling.
• Make decisions to ensure designated base locations meet performance objectives and compliance guidelines, and regularly evaluate facility plans to ensure optimum efficiency and productivity of the bases.
• Partner with cross-divisional groups to achieve company goals and objectives, and with Labor and HR to conduct and oversee investigations, coach and issue discipline.
• Support timely, ongoing communication and change management related to important work rule changes, now policies, company objectives, new or changing Collective Bargaining Agreement (CBA) language, letters, and agreements for assigned area of responsibility.
• Cultivate a culture of belonging and develop people through effective performance management through ongoing feedback and training, focusing on delegation for stretch assignments, growing and developing the team for capacity and growth, looking at performance across the team, and time management.
• Shape culture of team through action, presence, and reinforcement of behaviors.
• Lead regular meetings with direct reports to encourage consistency, review operational performance, strategic planning, and growth opportunities.
• Responsible for monitoring and reporting the budget for Inflight Operations through the divisional budgeting process and monthly reviews of all base and departmental budgets.
• Participate in the Duty Officer program and fly as a working crew member as needed to maintain operational readiness and training credibility.
• Maintain a working knowledge of Flight Attendant procedures, FAA, and Collective Bargaining Agreement (CBA) requirements.
• Participate in Flight Attendant selection, hiring, and probation review process.
• Partner to support an excellent working relationship with the flight attendant union (AFA) leadership through collaboration and trust.

• 5 years of experience in inflight operations, station operations or related areas responsible for performance oversight.
• 2 years of leadership experience.
• Bachelor’s degree, or an additional two years of relevant training/experience in lieu of this degree.
• High energy, positive, and leader presence, along with excellent communication skills (i.e., verbal, written, listening) public speaking, influencing, and motivational skills.
• Proficient with Microsoft Office…