Assistant Director for Operations

Assistant Director for Operations

University Corporation at Monterey Bay

Salary: $70,304.00 - $73,000.00 Annually

Job Number:

Location:

CSUMB Main Campus - Seaside, CA

Department:
Student Housing Residential Life (SHRL)

Assistant Director for Operations

Student Housing and Residential Life

Priority Screening, all positions are open until filled

The University Corporation at Monterey Bay ("Corporation") is a nonprofit 501(c)(3) public benefits corporation and an auxiliary organization of California State University, Monterey Bay, established in July 1994. The Corporation’s mission is to further the educational purposes of the University.

California State University, Monterey Bay (CSUMB) is a mid‑sized university offering undergraduate and graduate degrees. CSUMB is part of the California State University system, educating nearly 460,000 students each year. With a diverse community of over 7,000 students, CSUMB is both a Minority Serving Institution and a Hispanic Serving Institution. The campus focuses on student success, experiential learning, multicultural and global perspectives, and aims to be carbon neutral by 2030.

Monterey, with moderate Mediterranean climate and diverse community, offers beautiful natural landscapes and world‑renowned attractions such as Big Sur, the Monterey Bay Aquarium, and Pebble Beach.

Under the general direction of the Associate Director of Operations and Outreach (ADOO), the Assistant Director for Operations (ADO) oversees assignment processes, supervises Occupancy Coordinators, and manages initiatives such as Move‑In, Early Arrivals, and Summer Conferences. The ADO manages on‑campus assignments, creates reports on occupancy, supports summer housing, and collaborates with campus partners to develop effective student housing processes. The ADO also implements policies and procedures that support SHRL and the University’s mission, providing a presence in SHRL that aligns with integrated learning environments.

The position participates in the on‑call rotation (duty).

• Provide leadership within Operations to promote a student‑centered culture.
• Contribute to decision‑making by translating the operational mission into daily work.
• Directly supervise, train, develop, and evaluate full‑time staff (Operations Coordinators).
• Indirectly oversee the Front Desk Supervisor and student staff (SAs, SCAs) across on‑campus housing.
• Serve in the Administrator On Call emergency crisis response rotation.
• Participate in the Operations and Outreach leadership team and attend weekly meetings.
• Facilitate resolution of staff and student concerns that disrupt routine operations.
• Assist with developing and implementing policies for seamless assignment processes.
• Approve and evaluate financial expenditures for office supplies and events such as Move‑In/Move‑Out.
• Provide frameworks for staff and SAs to guide customer service experiences.
• Foster a high‑performing, service‑driven culture grounded in equity and servant leadership.
• Set team goals, workflows, and expectations aligned with departmental priorities.
• Facilitate regular check‑ins and team meetings to give feedback and support.
• Assist initiatives to assess and improve service delivery, workflow efficiency, and collaboration.

• Provide direction and oversight for all occupancy functions.
• Develop and maintain occupancy optimization strategies aligned with housing priorities.
• Oversee housing selection, room transfer, cancellation, and reassignment processes.
• Ensure equitable and policy‑compliant housing assignments.
• Collaborate with campus partners on special housing needs.
• Monitor and report occupancy metrics and trends.
• Manage housing policies related to eligibility, priority, billing, and appeals.

• Manage SHRL front desk operations on Main and East Campus.
• Set and uphold customer service expectations to ensure quality resident support.
• Supervise front desk leadership and support training, scheduling, and oversight.
• Assist in developing protocols for mail/package distribution, key audits, and card access.
• Respond to…