Retail Banker Floating - Searcy, AR

FT Retail Banker Floating

Location:

Searcy, AR

Employment type:

Full‑time

Title:

FT Retail Banker Floating

First Security Bank is seeking a professional, energetic, and team‑oriented individual to join our team as a Retail Banker. If you are passionate about serving the Arkansas community and thrive in a dynamic environment, we encourage you to apply.

Under the supervision of assigned training personnel, you will accept and process transactions from the bank’s customers by personal contact, mail, and night deposit. You will become knowledgeable in identifying customer needs, servicing accounts, explaining financial products, and resolving customer issues. You will also cross‑train to perform retail banking specialist duties such as opening new accounts, establishing direct deposits, and opening retirement accounts.

This position requires on‑site work and the ability to travel/float between branches within the designated market.

• High school diploma or GED required at graduation.
• 1–2 years of post‑secondary education and/or cash handling, customer service, relevant banking, or professional experience preferred.
• Position begins as a Retail Banker with intent to promote to Retail Banking Specialist as skills are mastered.
• Reliable transportation and ability to travel between branches and/or attend training.
• Proficiency with Outlook, Word, typing, 10‑key, and the internet required.
• Willingness to demonstrate Core 5 values with customers and coworkers.

Regularly scheduled hours per week: 40 + hours. Monday–Friday: 8:00 am – 5:30 pm. Rotating Saturdays 8:30 am – 12:30 pm. Extended working hours may be required.

• Process deposits, withdrawals, cash advances, issue cashier’s checks, cash checks, securing proper identification, and following retail policies and procedures.
• Examine checks, determine funds availability, complete hold notices, identify counterfeit currency, and refer customers to other bank services as necessary.
• Visually review customer transactions and verify necessary information.
• Count and balance cash using the retail platform, buy/sell currency from the vault, and scan proof work through the branch capture machine.
• Receive mortgage, consumer, and other loan payments.
• Promote bank services and products following cross‑selling procedures or direct clients to appropriate bank personnel.
• Adhere to daily opening and closing procedures, security, and safety measures.
• Maintain currency and coin supply, manually count, verify, and strap currency, and process coins by selling to the vault.
• Assist with night deposits, mail deposits, and ATM deposits as needed.
• Complete Currency Transaction Report (CTR) and Suspicious Activity, Identity Theft, Red Flag (SIRF) as needed.
• Inform management of department activities, problems, or outages exceeding $50.00 and assist with resolving retail outages.
• Assist internal customers and executive management as requested.
• Complete special requests: redeem U.S. Savings Bonds, close accounts, take orders for checks, exchange foreign currencies, complete safe‑deposit box procedures, and provide account printouts.
• Balance ATM and main cash vault as needed.
• Provide quality service by answering questions, telephone inquiries, and providing information on bank services.
• Identify fraudulent transactions, review concerns with management, and stay informed about new suspicious activities.
• Obtain training and become proficient in executing wire transfers.
• Maintain strict privacy regarding customer account information.
• Operate computer software, equipment, telephone, scanner, and copier; become proficient with internal bank software.
• Hold a valid driver’s license and have reliable transportation to arrive on time; extend working hours when necessary.
• Attend various retail training classes as assigned by management.
• Additional duties may be assigned by management.

• Build consumer and business customer profiles as needed.
• Process debit cards upon request.
• Assist customers with name/address changes, account maintenance issues, reconciliation, or complaints.
• Update identification.
• Open/close accounts.
• Hand…