Experience Coordinator​/Project Liaison

Experience Coordinator / Project Liaison

We're looking for a detail-oriented and proactive Experience Coordinator / Project Liaison to support our project managers and marketing team. This client-facing role ensures smooth communication, timely follow-ups, and high-quality service from start to finish.

Key Responsibilities:

• Be the first point of contact for customer inquiries (phone, email, in-person)

• Assist project managers by tracking follow-ups and reminding them to return calls

• Package and mail stone samples alongside PMs

• Coordinate with marketing to plan on-site events

• Use Canva and Opti Signs to update in-office TV messaging

• Maintain and update CRM records, including logging all customer calls and walk-ins as opportunities

• Organize shared sales materials and communication logs

Qualifications:

• High school diploma required; college degree a plus

• Strong communication and organizational skills

• Comfortable using Canva, Google Workspace, CRM tools

• Able to work independently in a fast-paced environment

• Positive, team-oriented, and proactive mindset

Why Join Us: We're a family-owned business with a collaborative culture. Creativity and initiative are encouraged, and your work will directly impact the team's success. Benefits include health, dental, vision, PTO (including your birthday!), and 401K matching.

For the full job description, please see the attachment.