Quality Assurance Coordinator​/Hybrid

Overview

Position Overview:

The Quality Assurance Coordinator assists in maintaining client files, care provider files, electronic system integrity, preparing for audits, and reviewing documentation as needed.

• Adheres to Aveanna’s Core Values
• Perform Weekly Audits
• Actively participates in, and completes progress reports and meetings
• Maintain integrity of client and care provider files
• Participate in scanning and uploading care provider records, I-9s, and authorizations
• Monitor compliance to policies and procedures
• Assist departments with surveys and audits as assigned
• Conduct documentation in-services and other quality assurance training programs as requested
• Maintain confidentiality of all employee/client records and information
• Provide information and education on quality and performance improvement processes to the operations manager and/or branch manager
• Participate in performance improvement projects to increase high quality, cost-effective methods of practice
• Assist with Special Incident Reporting as needed
• Performs additional duties as assigned

• Ability to establish and maintain effective relationships with key internal and external clients and community members
• At least 1 year experience in quality improvement preferred or directly related field
• Advanced knowledge of MS Office Suite applications (including Word, Excel, and Outlook) is required in addition to a thorough knowledge of standard office procedures, human resources practices and file management systems. Ability to prioritize, multi-task and execute effectively
• Reliable transportation
• High School or GED required, College a PLUS
• Ability to juggle and prioritize multiple priorities in a fast-paced environment
• Must be able to adhere to confidentiality standards and professional boundaries at all times
• Accurate data entry skills
• Must be able to comply with all policies and procedures outlined in the employee handbook
• Organized with attention to detail

• Must be able to adhere to confidentiality standards and professional boundaries at all times
• Quick-thinking and astute decision making skills
• Attention to detail
• Time Management
• Effective problem-solving and conflict resolution
• Excellent organization and communication skills
• Ability to remain calm and professional in stressful situations
• Strong commitment to clinical excellence
• Leadership skills
• Ability to train and supervise staff

• Must be able to speak, write, read and understand English
• Occasional lifting, caring, pushing and pulling of up to 25 pounds
• Prolonged walking, standing, bending, kneeling, reaching, twisting
• Must be able to sit and climb stairs
• Must have visual and hearing acuity

• Performs duties in an office environment during agency operating hours
• Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.