Wire Operations Supervisor

Job Summary

The Wire Operations Supervisor is responsible for supporting the Wire Operations Manager in overseeing the overall performance and daily operations of the department. This position requires the ability to collaborate effectively with the Manager, work independently, and provide leadership to team members in executing innovative solutions that enhance service, productivity, and operational efficiency through adherence to Bank regulations, policies and procedures.

• Direct supervision, development, and evaluation of the Wire Staff.
• Actively develops and mentors staff consistently by training and establishing performance plans for employees. Exhibits strong leadership skills. Adheres to the Bank’s policies by fairly enforcing procedures.
• Regularly coaches employees. Identifies strengths and weaknesses of employees and effectively writes performance evaluations. Delivers disciplinary action as needed.
• Conducts and documents staff meetings.
• Assists the Wire Operations Manager in controlling the department’s expenses, including but not limited to overtime expense.
• Monitor and maintain time clock entries for department staff.
• Demonstrates high standards of professional conduct.
• Ensures timely and accurate processing of domestic and international wires.
• Responsible for detecting and preventing fraudulent wire transactions through daily wire transaction review in accordance with the Banks’ internal policies and procedures.
• Resolves and manages all levels of complex matters in the areas of client transaction activity and employee handling of transactions.
• Assist clients with inquiries and issues, complying with Bank regulations and policies.
• Ensure that internal controls for processing wire transfers are maintained on an ongoing basis.
• Support wire operations functions, by processing domestic and international wire transfers.
• Authenticate wire requests by validating the identity of the initiating customer and confirming wire transfer specifics with an authorized representative of the account.
• Perform callback verification with customers.
• Responsible for maintaining operational integrity of funds transfers through adherence to Bank policies and procedures.
• Works closely with Wire Operations Manager and Operations Administration to identify and implement effective solutions to problems or concerns.
• Collaborates with the Wire Operations Manager in the preparation, accuracy and timely transmittal of all reports required by the Bank and/or regulatory agencies related to client service and wire operations.
• Co-manages the audit process over wires with internal auditors, external financial auditors and regulatory examiners.
• Assist with all fraud investigations which include but are not limited to investigations, creating, responding, managing fraud claims and assist in all recovery efforts.
• Must communicate actions taken with fraud incidents and report to OAD, branch and Fraud Department with resolution.
• Assist OLB clients with wire concerns, wire formatting and/or escalation of issues experienced while using the online banking platform.
• Co-manages the updating, coordinating and evaluating the Business Continuity Plan for Wire Transfers.
• Co-manages vendor relationships, addresses servicing issues and assists in resolving any vendor issues as needed. Develops and maintains relationships with vendors (i.e., PAYplus, Convera, Nice Actimize (Guardian), WFB and Ring Central, etc.) to ensure that the Bank’s service level to its clients is being maintained.
• Ability to generate reports as needed for management. Analyze wire transaction statistics and report to management.
• Maintains a moderate to high level of understanding of all the wire-related systems’ capabilities.
• Develops and maintains relationships with our VIP and high wire volume clients to ensure their needs are being met to the highest standards.
• Formulate, define and implement improvements to business processes and operations to solve problems and enhance productivity/effectiveness.
• Comply with federal & state, internal regulations and bank security guidelines and procedures.

Complies with all State and Federal Banking regulatory requirements, including but…