Crisis Youth Peer Support Supervisor

About Delaware Guidance Services

Delaware Guidance Services for Children and Youth, Inc. (DGS) is the largest provider of outpatient behavioral health services to children and families in Delaware. We operate offices in Wilmington, Newark, Dover, Lewes, and Seaford, and we are the only statewide not-for-profit outpatient behavioral health organization for children and adolescents accredited by JCAHO. In 2020, we were honored as a Compassionate Champion for our dedication to serving youth and families using a trauma-informed approach.

Through DGS, clients and families have access to outpatient counseling, group therapy, parent-child interaction therapy, and school-based services. Our community-based service lines serve youth and families who require a more intense therapeutic protocol. DGS’ 24-hour statewide Mobile Response and Stabilization Services (MRSS) dispatches skilled crisis intervention clinicians to provide immediate care to children experiencing behavioral health crises. Therapeutic options are available for a wide range of diagnoses including depression, anxiety, mood disorders, eating disorders, traumatic stress-related disorders, and suicidal ideation.

In 2021, DGS clinicians provided over 54,000 direct care hours to children, youth, and families in Delaware. Over 93% of clients report improvement in their level of functioning following treatment, and therapeutic benefits derived from trauma-informed care extend to clients’ siblings, caregivers, classmates, and peers.

Our client population is racially and ethnically diverse; 80% of DGS clients are Medicaid recipients and 90% have household incomes under $30,000. Many of our clients present with significant treatment challenges including learning impacts due to missed school and negative economic impact due to parental missed work. We provide care to anyone in need, regardless of insurance status or ability to pay for care.

DGS also provides services specifically tailored to meet the unique behavioral health care needs of child welfare-involved families and foster youth.

Benefits

DGS strives to build a collaborative, flexible, and client-focused work environment. Employee wellness is a top priority. In addition to offering flexible work arrangements, DGS offers a comprehensive and competitive employee benefits package including the following:

• Competitive Compensation
• Incentive Pay for Specific Roles
• Generous Paid Time Off (starting at 44 days of paid leave a year)
• Up to 6% Annual Contribution to Your Retirement Fund
• Free Professional Development Opportunities
• Medical, Dental and Vision Insurance
• Life and Long-term Disability Insurance

• Generous benefits and time off policies
• Ability to work with children through a mission driven organization
• Flexible work environment

Summary/objective

Under the supervision of the Crisis Integrated Services Coordinator, the Youth Peer Support Supervisor will oversee and support the Youth Peer Support Specialists, ensuring the provision of high-quality, trauma-informed peer support services for youth experiencing urgent psychological and emotional crises. This role includes direct supervision, case review, team coordination, and ensuring compliance with organizational policies and funding requirements. The Supervisor will also collaborate with stakeholders to enhance service effectiveness and staff development.

The ideal candidate will have experience working in crisis management or child/youth services, possess strong leadership skills, and have the ability to foster a supportive and collaborative team environment.

• Supervision and Staff Development:
  Provide direct supervision to Youth Peer Support Specialists, offering guidance, feedback, and professional development opportunities.
• Conduct regular one-on-one meetings and team check-ins to assess staff performance, well-being, and case progress.
• Ensure staff maintain trauma-informed and empathetic interactions with youth, families, and stakeholders.
• Address performance concerns and provide constructive feedback to enhance service delivery.

• Program Oversight & Compliance:
  Mo…