Operations Director - Make Road PA & Make Road Action PA

The Operations Director is a vital position at Make the Road PA and Make the Road Action PA. This position oversees all operations and administrative functions of both organizations including general operations, HR, budget and expense management, and staff supervision. This position sits on the Senior Leadership Team and will act as a key strategic partner with the Co-Executive Directors and other SLT members.

Make the Road PA and Make the Road Action in PA are seeking a detail-oriented, passionate, and experienced Operations Director to run the operations and administration of our organization.

Location: Hybrid, 3 days in office and 2 days remote, based in one of our 4 locations:
Philadelphia, Hazleton, Reading, or Allentown, PA

Travel: Weekly travel to other offices, approximately 2 days/week

Supervised by: Co-Executive Director

Supervises: Operations Coordinator

About the organization: Make the Road PA was launched in 2014 and, over the last decade, has quickly become one of the largest Latinx organizations in the state of Pennsylvania. MRPA now runs three robust organizing centers in Reading, Allentown, and Philadelphia. We have a strong, engaged membership base of Black and Brown working-class people, primarily in Latinx communities. We have a strong track record of local and state campaigns, large‑scale mobilizations on federal issues, large‑scale civic engagement work, and active leadership among key progressive organizing groups, coalitions, and tables across the state.

About the position: The Operations Director is a vital position at Make the Road PA and Make the Road Action PA. This position oversees all operations and administrative functions of both organizations including general operations, HR, budget and expense management, and staff supervision. This position sits on the Senior Leadership Team and will act as a key strategic partner with the Co-Executive Directors and other SLT members.

This position supervises the Operations Coordinator and will be a key player in their professional development. This is largely not a member-facing position, but successful candidates will be comfortable speaking with members. As we move into the 2026 midterm election season, this position will play a key role in MRPA and MRAPA running successful programming.

Job responsibilities:

Operations, Administration, and Finance

Oversee all operations and administrative activities of MRPA and MRAPA, including coordination with our national organizations Make the Road States and Make the Road Action:

Manage contracts and vendors;

Oversee management of all 4 offices, including negotiation of real estate leases;

Oversee management of digital infrastructure, including coordinating directly with platform vendors for IT support and setting up accounts on platforms for staff;

Work with MRS and MRA legal and compliance departments to ensure organizational 501(c)(3) MRPA and 501(c)(4) MRAPA compliance;

Work with the Senior Leadership Team and Co-Executive Directors to build and manage the organization’s;

Plan and organize logistics for staff and public events, including the staff retreat and co‑leading our yearly fundraising gala with the Development Manager.

People & Culture

Lead all HR functions including:

Assist hiring managers in hiring processes, including writing job descriptions for new positions;

Onboard new staff and offboard exiting staff;

Work with managers on performance evaluation of staff they supervise;

Develop and maintain policies that sustain MRPA’s equitable and sustainable workplace environment;

Act as point on staff compensation, benefits, and professional development;

Own the development and implementation of strategies to strengthen organizational culture and drive initiatives that enhance staff experience, belonging, and equity.

Drive annual planning and goal setting for the operations team, in alignment with organizational strategy and direction;

Directly manage the Operations Coordinator and consultants, providing guidance, support, and accountability in implementing plans;

Ensure strong collaboration and coordination with other teams and staff as needed; hold the team accountable to other teams…