Senior Support Technician

Senior Support Technician page is loaded## Senior Support Technician locations:
Pennsylvania time type:
Full time posted on:
Posted 7 Days Agojob requisition :
's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.

Mission:  Cen Trak is seeking an experienced Customer Support Technician to be a part of Cen Trak’s Technical Support Department, responsible for providing technical and analytical project support for Real-Time Location projects. This is an opportunity to join a world-class team. You will be working in a highly collaborative environment, coordinating with a cross-functional team from engineering, product development, operations, and customer support to deliver an outstanding product.

The individual who fills this position must be proactive and possess a desire to succeed in a challenging environment. Strong attention to detail and a high sense of urgency are essential. Customer Support Technician will report to the Support Manager.

Responsibilities:
* Provide technical and analytical support for government and commercial technical issues and projects
* Manage customer escalations and manage client satisfaction
* Lead customer technical discussions and mentor internal peers
* Ability to work flexible hours (outside business hours and weekends) on-call basis.
* Ability to work under pressure and independently with significant attention to detail.
* Work with customer IT personnel to validate server/VM specs, SQL Server connectivity, multiple data feeds, SSL certificates and provide troubleshooting guidance for software installs and server migrations
* Be able to coordinate issues and tasks across multiple teams

Foundational

Skills:

* Listening* Creative thinker
* Decision making acumen
* Problem solver
* Take responsibility and is accountable for performing a task at a high level
* Demonstrates personal integrity & honesty
* Written and Verbal Communications

Core Competencies:

* Superb interpersonal communication skills
* Able to interpret and disseminate information
* Able to prepare basic reports and use of the appropriate mode of communication.
* Comfortable with technology and the use of standard Microsoft office programs and networks.
* Customer / Client service orientation. Driven to meet or exceed consumer expectations of being flexible on working outside normal business hours.
* Knowledge of Computer Networking, IT Infrastructure, and Microsoft Servers (Required).
* Understanding of SQL Relational databases, SQL querying, and client tools like SQL Server Management Studio (Required).
* Ability to perform well under pressure, adapt to change, and meet deadlines in a fast-paced environment.

Experience and

Education:

* Minimum:
Bachelor’s degree in Rngineering, Networking and/or Project Management, Information Technology or Information Systems
* 3+ years' experience in a technical support role
* Familiarity with Hospital Information Technology Preferred If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!  Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!

Cen Trak is a fast-paced, high-growth company. Our collaborative, innovative, and passionate people are the foundation for our success. If you’re seeking a career opportunity that enables you to significantly impact and improve people’s lives around the world, we may be the right fit for you.
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