Strategic Services Support Analyst

Employer Industry: Educational Technology

• Salary up to $55,000
• Eligible for an annual discretionary bonus that rewards individual and company performance
• Comprehensive benefits package, including a 401(k) plan, competitive health insurance, and mental health options
• Paid time off and parental leave
• Access to best‑in‑class development programs for professional growth
• Opportunity to work closely with strategic customers in a collaborative environment

• Deliver high‑touch, white‑glove support to Amplify’s strategic accounts customers
• Provide technical support to customers via calls, emails, and chat sessions across multiple platforms
• Create and track support tickets, logging all contacts and categorizing issues
• Manage a high volume of support tickets while maintaining quality and responsiveness
• Collaborate with teammates and other departments to achieve issue resolution

• High school diploma or equivalent
• 1+ years of experience using Google Workspace tools
• 1+ years of experience working in the customer service field
• 1+ years of experience in educational technology
• Exceptional written and verbal communication skills

• Degree in Computer Information Technology or Education
• Experience in an IT/Help Desk support environment
• Ability to manage multiple priorities while maintaining attention to detail
• Familiarity with Power School, Clever, Canvas, Infinite Campus, Schoology, or Amplify’s product line
• Experience with the Jira platform

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