Learning Management System; LMS Support Specialist

Position: Learning Management System (LMS) Support Specialist
Position Title Learning Management System (LMS) Support Specialist Non-Discrimination Statement

The University is committed to providing an educational, residential, and working environment that is free from harassment and discrimination. Members of the University community, applicants for employment or admissions, guests and visitors have the right to be free from harassment or discrimination based on race, color, creed, religion, ancestry, gender, sex, pregnancy and related conditions, sexual orientation, gender identity or expression, age, disability, genetic information, national origin, ethnicity, family responsibilities, marital status, veteran or military status, citizenship status, or any other status protected by applicable law.

Sexual harassment, including sexual violence, is a form of sex discrimination prohibited by Title IX of the Education Amendments of 1972. The University does not discriminate on the basis of sex in its educational, extracurricular, athletic, or other programs or in the context of employment.

The University will promptly address reports of discrimination under the University Non-Discrimination and Anti-Harassment Policy (NDAH Policy) or the Sexual Harassment and Sexual Misconduct Policy (SHSM Policy). Anyone who has questions about the above referenced policies, or wishes to report a possible violation of one of the policies should contact:

Elizabeth M. Garcia

Title IX Coordinator

Office of Institutional Compliance & Title IX

Institute of Molecular Biology & Medicine, Suite 315

elizabeth.garcia2

https://(Use the "Apply for this Job" box below)./

The University of Scranton is an Equal Opportunity Employer/Educator.

University Mission

The University is a Catholic and Jesuit University animated by the spiritual vision and the tradition of excellence characteristic of the Society of Jesus and those who share in its way of proceeding. All candidates must indicate how they would help communicate and support the Catholic and Jesuit identity and mission of the University. The University's mission statement and a description of the history and concepts of the Ignatian teaching philosophy may be found at https://.

Department Center for Teaching Excellence Job Purpose

Applicants must be authorized to work for any employer in the U.S. Immigration sponsorship will not be offered for this position.

Collaborate with faculty, students, and staff to support the technology needs of the teaching and learning environment. Primary responsibilities include support for the University's Learning Management System (LMS-Brightspace), the online course evaluation system, the academic integrity tutorial, and the Teacher of the Year ballot process. The LMS Support Specialist provides technical support to users, helping to diagnose and resolve technical issues associated with the LMS, integrated educational technology tools, and other information systems used for department initiatives.

Essential Duties

* Strong knowledge of Brightspace or a comparable enterprise LMS administration; support the planning, implementation, and successful completion of technology-related projects

* Support the adoption of LMS features and educational technology best practices to enhance user satisfaction for faculty and students

* Plan, test, and implement changes, updates, or modifications to the LMS or other department information systems

* Primary technical liaison between CTE and IT

* Be able to independently troubleshoot, coordinate LMS integrations, and data governance

* Hire, train, and supervise techcons (student workers) during all semesters, including intersession and summer semesters

* Coordinate and support techcons (student workers) in assisting faculty and staff with instructional technology needs

* Provide guidance and technical support to faculty, staff, and students in the effective use of the Learning Management System (LMS), including user account management, enrollment, and permissions

* Respond promptly to support requests and ensure timely resolution of LMS-related issues

* Troubleshoot and resolve LMS and technology-related issues in collaboration with IT and vendor support

* Coordinate LMS integrations, including the Student Information System (SIS), authentication systems, and external learning tools

* Assess LMS functionality and identify areas for improvement based on feedback from faculty, students, and departments

* Stay current with emerging LMS features and best practices to enhance the user experience

* Test and evaluate new features, upgrades, and integrations prior to release

* Manage the implementation of the Online Course Evaluation System, including system setup, deployment, troubleshooting, and reporting of results

* Manage the Academic Integrity Tutorial, including system setup, deployment, and troubleshooting, including resolution of student and faculty issues

* Ensure data integrity and privacy compliance for Online Course Evaluation system and the Academic Integrity…