Operations Manager

Position: Operations Manager

Company Name: AiLO Logistics

Location: Phoenix, Arizona (On‑Site)

Salary Range: $75,000 - $90,000

The Operations Manager leads the carrier procurement, relationship management and freight planning across our brokerage operation. This role plays a critical part in enabling scalable revenue growth by ensuring we have the right carriers, at the right price and in the right lanes while maximizing utilization and service.

• Build, grow and maintain a robust, scalable carrier network across modes including FTL, drayage and power‑only.
• Negotiate and manage rate agreements and service contracts with a focus on cost control and carrier performance.

• Oversee end‑to‑end load planning for brokerage freight, ensuring optimal service utilization. Collaborate with Asset operation for capacity options.
• Collaborate with dispatch and operations to reduce empty miles, minimize dwell and increase profitability.
• Align planning strategy with customer lane commitments and revenue forecasting.

• Identify high‑value and high‑risk commodities and define operational vetting and SOPs for operations.
• Approve carrier set‑ups that meet customer expectations.

• Forecast capacity needs by lane, region and customer segment based on sales pipeline and booked revenue.
• Analyze margins, carrier costs and coverage performance to support growth margin protection and expansion.
• Continuously review carrier mix and freight allocation to ensure optimal profitability and customer performance.

• Manage a fleet of drivers to ensure efficient, safe, and on‑time deliveries while maximizing asset utilization.
• Act as the primary contact for driver communication, scheduling, and route optimization.
• Monitor metrics such as on‑time delivery, miles per truck, and fuel efficiency.

• Manage team of carrier managers, driver managers and sourcing analysts.
• Foster high‑performance, results‑driven culture with a focus on accountability and collaboration.
• Develop and execute training programs to scale operational capabilities.

• Load coverage time and acceptance rate.
• Cost per mile and gross margin per order.
• On‑time pickup and delivery rate.
• Carrier retention and performance score.

• 5+ years of progressive leadership experience in trucking, transportation or logistics operations.
• Proven leadership and team management experience.
• Strong knowledge of DOT/FMCSA regulations and USPS contract compliance.
• Proven ability to manage dispatch, drivers, fleet maintenance, and multi‑route operations.
• Demonstrated success in maintaining high on‑time performance and service reliability.
• Bachelor's degree in business, Operations, Logistics, or related field preferred.
• Experience managing multi‑terminal or 24/7 operations.
• Ability to analyze KPIs and drive cost reduction and efficiency improvements.
• Experience with budgeting, forecasting, and vendor management.
• Familiarity with bidding, renewals, and contract negotiations.

• Successfully engage and lead individual and team discussions and meetings.
• Independent and adaptive to a fast‑paced business environment.
• Ability to use computer and software applications (i.e., word processing, spreadsheet, etc.).
• Willingness to work variable schedules and weekends when needed.
• Strong verbal and written communication skills.
• Strong people leadership and accountability.
• Previous transportation management experience required.
• Knowledge of FMCSA and DOT regulations required.
• Manage and prioritize multiple tasks in a fast‑paced, service‑driven environment.
• Possess customer service‑related experience.
• Must possess strong problem‑solving and crisis management skills.
• Manage the pressures and stress associated with a deadline‑oriented atmosphere and customer service issues.
• Demonstrates skill in making independent decisions in support of company policies and procedures on time.
• Ability to work with peers and associates from other departments, operating companies, and Corporate proactively and constructively.

• The base pay is competitive, depending on experience ($75,000 - $90,000) and will be discussed during the interview process.

• Employer paid Medical, Dental, and Vision coverage.
• Company‑provided cell phone & laptop.
• Life Insurance coverage.
• 401(k) retirement plan.
• Vacation and Sick Pay.
• Employee Assistance Programs.
• Excellent opportunities for career advancement within a fast‑growing, innovation‑driven logistics company.

This is an exciting opportunity to shape the future of an evolving logistics leader. The ideal candidate is a visionary operator with a passion for innovation, teamwork, and results. If you are ready to help lead AiLO Logistics into its next chapter of growth, we invite you to apply and join our journey toward redefining excellence in logistics.