Flight Scheduling Coordinator - Scottsdale, AZ

Cirrus Aircraft isthe recognized global leader in personal aviation and the maker of the best-selling SR Series piston aircraft and the Vision Jet™, the world’s first single engine Personal Jet and recipient of the 2017 Robert J. Collier Trophy. Founded in 1984, the company has redefined performance, comfort and safety in aviation with innovations like the Cirrus Airframe Parachute System® (CAPS®) – the first FAA-certified whole-airframe parachute safety system included as standard equipment on an aircraft.

To date, worldwide flight time on Cirrus aircraft has passed nine million hours and over 170 people have returned home safely to their families as a result of the inclusion of CAPS® as a standard feature on all Cirrus aircraft. The company has three locations in the United States, located in Duluth, Minnesota, Grand Forks, North Dakota and Knoxville, Tennessee.

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The Flight Logistics Coordinator builds lifelong customer/owner relationships and enhances the customer experience before, during and beyond day-to-day missions. This position is the personal liaison for customers utilizing our Scottsdale Cirrus Center with an emphasis on flight training, pilot services and aircraft management. Using best practices the Flight Logistics Coordinator continuously anticipates, understands and exceeds the expectations of the customer, generating ongoing interest in Cirrus Aircraft products and services.

The Flight Logistics Coordinator must be enthusiastic in promoting Cirrus Aircraft owners and trainees in the Cirrus Life experience.

• Foster long term relationships built on a foundation of extraordinary customer service that starts from the initial contact and continues for a lifetime.
• Use effective communication to disseminate customer requests and coordinate with respective departments to ensure a world class customer experience.
• Ensure all Flight Operations events are scheduled accurately in scheduling software, and customer expectations and needs are communicated to the assigned pilot.
• Ensure a safe and efficient schedule for pilots considering duty day limitations, aircraft availability, operational challenges, vacation requests and other factors.
• Proactively anticipate scheduling conflicts and make necessary adjustments, working with Flight Operations leadership to ensure both customer and operational objectives are met.
• Learn and understand FAA requirements, Cirrus policy and Flight Operations standards for internal pilots, Cirrus Flight Training and Cirrus One.
• Learn and comply with TSA and Flight Training Security Program (FTSP) when enrolling flight training students.
• Field phone calls pertaining to customers interested in flight training and pilot services with Cirrus Aircraft, as well as timely follow up and tracking of leads.
• Manage administration for assigned customers including invoice creation, statements and payment processing.
• Identify, compile and maintain various key metrics for measuring demand, capacity and revenue for Flight Operations and Accounting departments.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• 4-year degree in Business Administration, Aviation Management, Marketing, Logistics, Entrepreneurship, Communications, Hospitality Management, or equivalent years of work experience in aviation/executive customer service, marketing or luxury retail sales or services required.
• Aviation industry experience or working knowledge of aviation administration preferred.
• Ability to demonstrate sound judgement and effective communication skills (written and verbal).
• Ability to handle multiple time-sensitive requests and projects, prioritize and multitask in a dynamic environment.
• Ability to build partnerships and work collaboratively with other departments and external vendors.
• Well versed in standard…