Head Golf Professional

Head Golf Professional – Troon

Join to apply for the Head Golf Professional role at Troon
. Kierland Golf Club is excited to announce an exceptional career opportunity. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service.

• Oversees golf operations including tournaments, rules, tee sheet activity, merchandise inventory, range operations, player service operations, cart fleet, and may assist with supervising other club operations.
• Assists in the development and day-to-day tracking of the budget and business plan, helping to control expenses in relation to revenues.
• Creates a customer service-oriented atmosphere that promotes the game of golf and meets the needs of the members. Ensures that associates provide a high level of customer service.
• Works closely with the Superintendent and the Food and Beverage Manager on a daily basis to ensure timely communication and to establish a good working relationship.
• Prepares work schedules and assigns associates areas of responsibility.
• Responsible for data capture and collection of golfing guests and potential customers utilizing Troon Rewards and/or other club-defined data collection processes.
• Performs payroll tasks as scheduled and makes adjustments prior to submitting to payroll; monitors hours to maximize productivity and minimize overtime.
• Provides leadership and vision to golf staff, building people, and preparing them for career advancement.
• Provides golf instruction through lessons and clinics to members and guests.
• Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems.
• Manages department members that may include, but are not limited to:
  Assistant and Associate Golf Professionals, Teaching Professionals, Tournament Coordinator, and Guest Services Attendants.
• Assures that effective orientation and training are given to each new associate and develops ongoing training programs.
• Monitors business volume forecast and plans accordingly in areas of manpower, productivity, costs and other expenses.
• Responsible for implementing and maintaining excellent service to achieve guest satisfaction.
• Incorporates safe work practices in job performance.
• Maintains regular and reliable attendance.
• Performs other duties as required.

• Bachelor’s degree (BA) from a four-year college or university; or five to seven years of related experience and/or training; or an equivalent combination of education and experience.

• Must be a PGA member.
• Experience with computerized POS and tee time system.
• Experience with Golf Genius software.
• Excellent written and oral communication.

Mid-Senior level

Full-time

Other

Hospitality