Hotline Counselor

Join to apply for the Hotline Counselor role at Childhelp®

This range is provided by Childhelp®. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$25.00/hr - $27.00/hr

Join Our Team as a Hotline Counselor! Are you passionate about making a difference in the lives of children and families? Do you have a strong background in crisis intervention and a desire to provide vital support to those in need? Childhelp is seeking a dedicated and compassionate Hotline Counselor to join our National Child Abuse Hotline team.

In this role, you'll provide crucial crisis intervention, education, and resource information to help-seekers contacting us via call, text, or chat. You'll be instrumental in creating action plans using our evidence-informed practice model, addressing critical issues such as child abuse, family conflict, domestic violence, and mental health concerns.

• Provide Counseling Services:
  Offer empathetic and undivided attention to help-seekers through phone calls, texts, and live chats, understanding their immediate needs and developing brief action plans.
• Documentation & Reporting:
  Accurately and completely enter relevant data into our Hotline database in a timely manner, and report information to authorities when legally required.
• Maintain Quality Standards:
  Stay current on all laws, regulations, policies, and practices related to child abuse and neglect, ensuring adherence to confidentiality, ethical guidelines, and contractual obligations.
• Collaborate and Grow:
  Attend staff meetings, complete required trainings, and actively participate in team discussions to identify effective approaches and interventions. Engage in reflective supervision to continuously improve your skills.

• A bachelor's degree in psychology, social work, or a related field is required; a Master’s or Doctoral degree in a relevant field is preferred.

• Minimum one (1) year of experience working with family violence and/or child abuse.
• Strong understanding of laws and regulations surrounding physical, sexual, and emotional abuse, child abuse, neglect, and legal reporting requirements.
• Ability to successfully complete Hotline Counselor training and pass all competency assessments.
• Must meet all job expectations, including successful completion of the counselor assessment, within the first 90 days of employment.

If you are a compassionate individual with a commitment to protecting children and strengthening families, we encourage you to apply! Join Childhelp and become a part of a team that makes a profound difference every day.

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