Service Technician- Phoenix, AZ

Overview

Northland Controls is looking for a Service Technician to join our team in Phoenix, Arizona.

We strive to find the right kind of people, who respect the Northland way; they will emphasize taking on challenges, working hard, learning fast, and maintaining accountability, all while having fun. Our culture and team are some of our strongest assets. We want to employ happy people, who bring a positive and energetic attitude to not only their work and the work environment.

You will be working for an amazing company that employs the most exceptional type of people. Our customers are worldwide, large corporate companies. The Service Technician completes service calls for our clients.

The mission of the Service Technician is to service, maintain, troubleshoot, and install complete systems including wires in accordance with the client and Northland Controls documented standards.

• Completes service calls and routine inspections, including addressing advanced technical difficulties/problems, to resolve faults/queries with systems, identifying and replacing equipment as required.
• Provides phone technical support and onsite support to clients and colleagues.
• Tests all equipment after termination is made to ensure performance of system.
• Adheres to the project schedule, ensuring compliance each phase’s estimate (example: wire pull, mounting, etc.). Regularly alerts Program, Project or Service Manager of delays impacting the scheduled estimate.
• Completes and logs paperwork in a timely manner, including vehicle logs, timecards, field service requests, etc.
• Maintains a log of customer requests, worked performed each day, job numbers, dates, and times, and assigned tasks.
• Communicates and reports general project status, delays and/or changing requirements to the Service Manager /Program Manager (as appropriate).
• Partners with the Commissioning Engineer and the Systems Engineers on fault fix to ensure complete system compliance.
• Follows up with the Service Manager to ensure complete closeout and turnover of jobs to the client and service department.
• Works in compliance with Northland’s Safety Manual with safety of self and others in mind always.

• Minimum of 4 year’s industry experience working within security installations, servicing, or design.
• Relevant systems experience such as Lenel or CCure, Genetec is required.
• Valid Driver’s license.

• Able to prioritize and execute tasks in a high-pressure environment with accuracy.
• Effective organizational and problem-solving skills.
• Ability to work independently under minimal supervision.
• IT literacy, MS Office.
• High level of knowledge in MS Excel.
• Demonstrable knowledge of IP technology.
• Basic understanding of networking (e.g., Cisco, TCP/IP, routing, switching)
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of individuals in a diverse community cross-functionally.
• Self-motivated and directed.

• High school diploma or equivalent required.
• Two years of related experience.
• Valid California Drivers’ License.

• Vocational/technical school training highly preferred; on-the-job training may be provided.
• Two Years Of Related Experience Preferred.
• Security (Access/CCTV) installation experience preferred.