Global Security Operations Center Operator

Global Security Operations Center Operator

• Full-time
• Compensation: USD 21.22 - USD 21.22 - hourly

Sibylline is a leading intelligence and strategic risk consultancy in the security sector. Since 2010 we have supported businesses, governments and NGOs through the provision of high-quality risk analysis, due diligence and consultancy services. The firm provides an innovative, entrepreneurial and fast‑growing working environment, offering employees ever greater exposure to high profile clients and challenges. Sibylline offers fantastic opportunities for career progression within a successful company, and we aim to help our employees to build their own personal profiles as well‑regarded analysts within the broader industry.

Key attributes of Sibylline employees are:

• Self‑motivated, and auto‑improving individuals who can couple initiative and boldness with good judgement
• Excellent written and spoken English
• Clarity of thought and analytical flair
• Strong, demonstrable interest in security and intelligence
• The ability to work under pressure, demonstrate leadership when required but also be able to collaborate effectively in teams
• Excellent attention to detail

Join the Fast‑Growing Security Industry and Make a Difference!

Are you passionate about saving lives and protecting assets? We have an exciting opportunity for you to join the rapidly expanding security industry in an entry level position working on site in Scottsdale, AZ.

This is a great opportunity for candidates with a strong interest in security or who want to build a career in threat monitoring and intelligence. Although previous operational security experience is ideal, we welcome applications from anyone with related experience and skills (e.g. research, customer service or business management) who is comfortable working in a fast‑paced environment. This includes recent graduates with a demonstrated interest in the security industry.

Sibylline offers GSOC Operators a clear and established career progression pathway towards becoming skilled Intelligence Analysts within the private sector.

The hours for this day shift position are: 07:00 AM/07:30 AM to 03:00 PM/03:30 PM.

No prior experience? No problem! We offer some of the best industry‑standard training to equip you with the skills and knowledge needed to excel in this field. We only require an associate degree and a solid commitment to making a difference.

Join our team and be a part of an industry that is making a real impact on society.

• Provide excellent customer service and ensure timely response to incidents, alarms, notifications, and calls for service on the relevant shift.
• Ensure all forms of communication, such as emails, phone conversations, and personal interactions, are conducted in a confidential, courteous, and professional manner and documented appropriately.
• Maintain knowledge of GSOC‑specific standard operating procedures.
• Manage life‑safety, alarm, communications, reporting, video management, and access control functions at designated locations.
• Investigate and respond to alarms promptly.
• Evaluate and process information received from all available sources and respond with appropriate communication and dispatch procedures.
• Communicate security issues or emergencies by escalating information to department leadership, local law enforcement, emergency services such as EMT, fire departments, etc.
• Participate regularly in security/safety training programs to stay current on critical GSOC responsibilities and competencies inclusive of drills and tabletop exercises.
• Other duties as assigned.

• Excellent writing, communication, and critical thinking skills.
• Quick learner with strong multitasking abilities and attention to detail.
• Organized and comfortable in fast‑paced environments.
• Effective team player who can also work independently.
• Basic IT literacy.
• Preferred experience in Security Operations and familiarity with incident management platforms.
• Proficient in Microsoft Office applications (preferred).
• Familiarity with access control and CCTV systems (preferred).
• Experience with security tools such as Lenel and Genetec…