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Retention Specialist

Job in Scottsdale, Maricopa County, Arizona, 85261, USA
Listing for: Talent Edge Recruiting
Full Time position
Listed on 2026-03-11
Job specializations:
  • Sales
    Customer Success Mgr./ CSM
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below

This role focuses on retaining customers, improving pricing, troubleshooting issues, and identifying upsell opportunities — with STRONG residual income potential. You’ll handle live transfer calls per day, work support tickets, reconnect with former clients, and help implement stronger retention processes as the team grows. Are you ready to make $$$?

What You’ll Do:
  • Take inbound cancellation calls and save the account
  • Negotiate pricing and offer equipment solutions
  • Upsell services to drive residual income
  • Help build retention processes and eventually support team growth
What They Want:
  • Sales, collections, or high-volume phone experience
  • Comfortable handling tough conversations
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