Commercial Insurance Account Manager - Franchise Accounts; Peoria, AZ or Re

Who We Are

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We provide consultative advice and problem-solving solutions to help companies and individuals address risk, workforce, wealth management, and retirement challenges. Learn more.

The Account Manager II works with Advisors/Client Executives and Account Executives to service client accounts, manage renewals and marketing, prepare presentation materials, and develop relationships with carriers and clients. This full‑time position is open to a hybrid schedule from our Glendale, AZ office or remote. Standard working hours are Monday through Friday, 8:00 AM to 5:00 PM.

• Develop relationships with carrier and client contacts and participate proactively in meetings.
• Prepare and send requests for proposals to carriers and record spreadsheet results.
• Lead review of proposals and carrier source documents for accuracy in collaboration with the Account Executive or Advisor/Client Executive.
• Communicate directly with clients and carriers with approval from the Account Executive or Advisor/Client Executive.
• Create and maintain client files in accordance with office procedures and keep policy records in the agency management system.
• Answer billing questions from clients and insurance company personnel with assistance from Accounting when necessary.

• Highly organized with excellent verbal and written communication skills.
• Self‑confident to make sound independent decisions.
• Ability to interact successfully with a variety of people and function well both in a team environment and autonomously.
• Ability to handle situations in a calm, courteous, and professional manner.
• Customer‑focused to establish and maintain effective relationships.
• Intermediate level of experience in Microsoft Office products, specifically Word, Excel, and Outlook.
• Ability to prioritize multiple tasks to meet deadlines.
• Strong analytical and problem‑solving skills.
• Sharp attention to detail and decision‑making skills.
• Flexibility and adaptability to changing priorities, deadlines, and technology.

• Associate’s degree (or equivalent) and BA/BS preferred.
• More than 3 years’ client service and/or industry and product line experience.

• P&C Insurance License required.

Competitive salary range $47,000–$65,000, PTO and paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Base salary will be determined by experience, credentials, education, certifications, skill level, scope, and geographic location. Performance‑based incentives may be available.

NFP is an inclusive Equal Employment Opportunity employer.