Senior Manager, Enterprise Sales SMB; West

Overview

Job Description We are looking for a talented Senior Manager, Enterprise Sales SMB to join our growing global team  Senior Manager, Enterprise Sales SMB leads the SMB Sales department in achieving and exceeding assigned sales quotas by identifying, engaging and closing new and existing business from opportunities throughout assigned territories. This role oversees a team of SMB Account Executives for a portfolio of assigned territories, maintains and grows sales, manages an existing customer base, and grows through addition of new customers and new product categories to existing customers.

This is a full-time position and ideally in-office, reporting to a Sectigo office 5 days a week.

Here are the core functions, responsibilities, and expectations for this role:

• Manage the SMB Account Executive team and provide guidance on day-to-day activities that contribute to achieving and exceeding assigned sales quotas in their territories.
• Oversee, evaluate, implement, and manage all areas of inside sales, sales administration, procedures, policies, training, and support technologies.
• Meet and exceed sales and revenue goals and key inside sales metrics.
• Report on sales metrics and suggest improvements.
• Manage and lead the team to deliver exceptional customer experience.
• Develop and implement strategies to help Sectigo exceed its sales goals while delivering against customer satisfaction expectations.
• Suggest and implement improvements in the sales administration process.
• Deliver a best-in-class, captivating customer experience that builds loyalty and enables consistent sales and profit growth.
• Lead team meetings on success and run ongoing training – tools, materials, leveraging resources around them including assisting Product teams with presentations to make them digestible for sales teams.
• Use customer feedback to generate ideas about new features or products.
• Research and discover methods to increase customer engagement.
• Ensure sales, finance and legal policies and procedures are met.
• Collaborate with Marketing, Product, and Development teams to ensure brand consistency and increase sales.
• Undertake key initiatives to accelerate the sales cycle, improve and streamline the process, gain staffing efficiencies and drive sales outcomes, while enhancing the customer experience.
• Derive and maintain support-staffing models to ensure the company meets and exceeds support and retention goals and can adapt as the business needs change.
• Execute reviews of all associated processes and performance reports to ensure the highest quality of inside sales, sales administration and customer service possible.
• Align with company goals to provide effective and innovative processes, enabling scalable deployment and support of the product.
• Partner on account calls when needed to help bring large deals and assist in account health monitoring to effectively maintain strong account relationships while reducing churn and growing new business.
• Responsible for all people management responsibilities, including reviewing and approving time off requests.
• Additional tasks may be assigned in response to company initiatives and business needs.

• Bachelor’s degree or equivalent work experience strongly preferred.
• Minimum of 7 years of direct work experience in sales and/or inside sales is required.
• Minimum of 3 years of supervision or management experience over a team of quota-achieving salespeople is required.

• Established industry relationships and experience working with executive-level business and marketing leaders within client organizations.
• Analytical skills to translate data from paid, owned, and earned metrics into a performance narrative that scales value for customers and partners.
• Excellent presentation, communication, and collaboration skills.
• Strong leadership skills with the ability to lead by influence and prioritize and execute deals in a disciplined manner.
• Ability to build and maintain a virtual network of contacts with client and non-client executives for information gathering and content alignment.
• Demonstrated success in researching and…