Game Facilitator; Store Associate

Game Facilitator (Store Associate)

Activate is a technology company building interactive gaming facilities across US, Canada, and into global markets. We take entertainment into the future by fusing technology and physical activity to create live‑action gaming experiences.

Location:

Scottsdale (Paradise Valley), Unit 900 - 4848 E Cactus Rd. Part‑time position.

• Be professional in thought, language, and action.
• Exemplify excellence in facilitation, giving customers a great experience.
• Brief new groups thoroughly but concisely prior to the start of their experience.
• Observe customers in the gaming area and provide an explanation, if necessary.
• Participate with customers in games if needed to ensure customers have an excellent experience.
• Monitor and be attentive to game play, giving timely aid as necessary.
• Handle any malfunctions with support of the Team Leads.
• Maintain a clean and comfortable work environment.

• Warmly greet customers when entering or leaving the establishment.
• Verify appointment times and explain the check‑in process.
• Handle cash, debit, credit, or gift card transactions with customers.
• Issue receipts and wristbands.
• Answer customer inquiries and involve a Team Lead if the answer is not sufficient.

• Cleaning facility and washrooms as needed: dusting, vacuuming, using cleaning supplies, etc.
• Painting around the main facility as needed.
• Aiding Team Lead in checking inventory of merchandise.
• Resetting and disinfecting wristbands.
• Cleaning and disinfecting available lockers and lounge.
• Notifying Team Leads immediately of game failures or malfunctions.
• Touching up equipment; gluing props, and other unskilled tasks.

• 1 year of customer service experience is considered an asset.
• Must be flexible and available to work evenings, weekends, and holidays.
• Strong communication skills, multi‑tasking, and time‑management skills.
• Must be a people person – energetic, friendly, and outgoing, with the ability to command attention in a crowd.
• Must be willing to work various shifts starting as early as 8 am and ending as late as 1 am.

• Capacity to lift and carry merchandise, supplies and equipment weighing up to 50 lbs.
• Capability to bend, stoop, and reach to access merchandise, perform cleaning and maintenance tasks.
• Must be capable of sitting, standing, walking, reaching, stooping, kneeling, crouching, crawling, and communicating for long periods of time.
• May be required to use maintenance equipment such as hand and power tools, with occasional use of ladder.
• Work in an environment with bright flashing lights, loud music, and fog.
• Wearing personal protective equipment (PPE), handling and storing cleaning chemicals, and following safety protocols.

• Competitive wage.
• Opportunities for advancement.
• Casual dress.
• Fun and dynamic work environment.
• On‑site parking.

Successful completion of a criminal record check is a condition of employment for this position.

Activate is an equal‑opportunity employer. All qualified applicants will be considered for employment. Activate is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation for a protected characteristic, contact .

We thank all applicants for their interest; however, only those candidates selected for interviews will be contacted.

Entry level

Part‑time

Human Resources

Entertainment Providers