Retail Brand Experience Associate; Scottsdale, AZ

Overview

Avocado Green Brands is a mission-driven lifestyle and eco-luxury brand, fueled by green living, sustainability, radical honesty, authenticity, storytelling, social responsibility, and remarkable customer experiences. We make mattresses, bedding products, apparel and beauty products in California using the finest natural and organic materials. The mission of Avocado is to be the world’s most sustainable brand — the pinnacle of certified organic mattresses, luxury bedding, and quality wood furniture.

As a mission driven company, Avocado asks all employees to uphold its high standards of environmental and social responsibility and support initiatives and strategies that help Avocado continue to raise the bar for what it means to be a sustainable company.

AGB Fun Facts

• We’re a certified B Corp and Climate Neutral certified.
• We donate 1% of revenues to vetted nonprofits through our commitment to 1% For the Planet.
• Our products are organic certified by GOTS.
• Our factories are powered by renewable energy and are approaching zero waste.
• We care for nearly 200,000 sheep and grow and produce our own natural latex from our own farms.

Avocado is currently looking for a FULL-TIME Retail Brand Experience Associate to be part of our team at 15215 N Kierland Blvd. #130 Scottsdale, AZ 85254. This is a non-exempt position, meaning it is hourly and you are entitled to overtime pay. We offer competitive pay plus monthly bonus.

What You’ll Be Working On

• Work with team and individually to meet and exceed sales targets and KPIs.
• Maintain the highest level of product knowledge and expertise; stay up-to-date with all products and procedures.
• Bring a customer centered approach to executing on sales goals.
• Accept and implement coaching and feedback to achieve individual and team performance goals.
• Assist guests with resolving customer experience issues and provide an exceptional customer experience unlike any other in our industry.
• Record and relay recurring customer feedback and insights to internal teams such as tech, marketing, design, and product in order to constantly improve the customer experience.
• Collaborate with teams such as customer experience, production, and logistics in order to maintain a low return rate.
• Perform other duties as assigned.

• Engage in daily in person sales activities, including conducting sales through chats, phones, and virtual appointments.
• Ensure the sales floor, windows, displays, and back stock areas are kept clean, organized, and visually appealing at all times.
• Assist with planning and executing events & community programs.
• Assist with suggesting methods to improve area operations, efficiency, and service.
• Ability to lift 200 lbs. and be on your feet all day.

• Engage in daily digital sales activities, including conducting sales through chats, phones, and virtual appointments.
• Follow up with customers through the CRM platform and ensure a wholesome experience by being a resource to them.
• Assist team with managing the daily workload of responding to customer emails.

• Customer service or retail experience is a plus.
• Amazing attitude, a passion for learning and a desire to be a part of a growing business set out to change the world.
• Experience responding to live chats and using a CRM platform (Talk Desk, Intercom, Kustomer, etc.) is a plus.
• Experience tracking KPIs or Sales Goals a plus.
• Be passionate about our brand’s values of healthy living, environmental awareness, and social responsibility.
• Excellent verbal and written communicator with a passion for people.
• Positive attitude and possesses a no-task-too-small mentality.
• Self-starter; resilient, entrepreneurial spirit.
• Eager to be at the frontline of a fast-paced and growing brand.
• Mac and Google suite proficiency is also a plus.
• Must be comfortable taking phone and video appointments.
• Must have a flexible schedule, including weekends and holidays.
• Café experience; training experience; experience running branded events is a plus.
• Regular and predictable attendance.

• Mobility:
  The ability to remain in a stationary position, often standing or sitting for prolonged periods.
• Movement:
  The ability to…