Part-Time Floor Lead

Scottsdale, Arizona | Retail Team | Reports to the Scottsdale Store Leader

At Allbirds, we're on a mission to prove that comfort, good design and sustainability don't have to be mutually exclusive. We are dedicated to making the most sustainable footwear we can using premium natural materials, designed for the to and fro of everyday life. Our commitment to making better shoes in a better way is fueled by a belief that the shoe industry needs to focus less on flash and more on thoughtfulness.

With funding from the leading venture capitalists in consumer products, and the founding CEOs of some of the greatest e-commerce businesses in recent history, our desire to shake up the footwear industry is off to a great start. In fact, TIME already called our first shoe, the Wool Runners, the most comfortable in the world, and there is much more to come.

The Floor Lead is the catalyst for bringing the Allbirds brand to life through an understanding of our culture and delivering an exceptional customer experience. As a Lead, you'll ensure exceptional in-store experiences through positive customer interactions. You will employ your natural problem solving and sales abilities to answer customer questions and make compelling product recommendations. You openly share your knowledge of products, your passion for the community and your efforts to protect the environment.

You contribute to the success of the team through customer service, teamwork, merchandising, operations, events, and environmental activism.

• Delivering an exceptional customer experience and executing daily operations within the store.
• Provide all customers with a high quality and personalized in-store experience
• Be a product and fit expert
• Operate our point-of-sale system
• Clientele and drive loyalty member program to build relationships, support customer retention and increase traffic
• Maintain store appearance, cleanliness, and organization, requesting maintenance from internal and external partners as needed
• Complete opening and closing procedures, including front and back of house
• Uphold proper visual merchandising standards on the retail floor and windows
• Monitor stock levels, fill shelves, and ensure all available product is visible on the floor
• Work the backroom to pull sendbacks, rearrange stock, and transfer product as needed
• Ensure compliance to policies and procedures
• Delegate tasks to ambassadors to ensure productivity and that shift goals are met
• Fulfill Leader on Duty responsibilities, ensuring brand standards through the selling experience and timely completion of tasks
• Give timely feedback on the customer experience to impact the energy in the store and KPI results
• Ensure all team members understand the goals for their shift and support them in achieving them
• Model honest and effective communication when delivering and receiving feedback
• Promote a respectful and productive team culture by helping to de‑escalate and resolve conflict when necessary
• Coaches and encourages others to succeed by proactively offering expertise and assistance

• High School Diploma or GED
• 2+ years experience in retail, direct customer sales and service, or hospitality, preferred
• 1+ years of retail management experience preferred
• Excellent communication skills and good judgment
• Strong organizational skills with the ability to multitask and prioritize tasks
• Basic understanding of retail math for handling transactions and calculating discounts
• Familiarity with POS systems and ability to learn new technical sales tools quickly
• Ability and willingness to work flexible hours including but not limited to opening and closing shifts, Saturday or Sunday shifts and holidays
• Passionate about providing great customer experience
• Strong interpersonal, verbal, and communication skills; ability to build relationships and adapt to a diverse customer base is desired
• Able to work approximately 40 hours per week, including a minimum of one weekend day

• Able to stand/walk for extended periods of time on the sales floor
• Continually able to reach overhead, bend, squat, kneel and carry products necessary for customer service,…