Assistant Manager - Scottsdale: JO Retail Operating Partner

Scottsdale, AZ
Office

Job Description:

We are seeking a dynamic and experienced Assistant Manager to join our team at Johnnie-O Retail. As an Assistant Manager, you will be a key player in supporting the Store Leader in creating a positive and high-performing store environment. Your leadership, organizational, and communication skills will be essential in achieving operational excellence and delivering an outstanding customer experience.

Key Responsibilities:

Leadership and Partnership:

• Collaborate with the Store Leader and team members to execute company directives and standards.
• Support in creating a store environment that aligns with Johnnie-O Retail's culture and values through effective communication and teamwork.

Customer Focus:

• Assist in maintaining a strong selling culture and positive store atmosphere, embodying our core value of Spreading Good Vibes.
• Process in-store sales, returns, and exchanges efficiently and professionally, ensuring exceptional customer service.

Operational Excellence:

• Support in managing cash procedures, in-store events, and community engagement activities.
• Assist in overseeing inventory management, including in-store fulfillment, transfers, adjustments, and cycle counts, ensuring accuracy and organization.
• Assist in maintaining visual standards and maximizing real estate to drive sales growth.
• Collaborate with the Visual Team to create engaging floor spaces and showcase merchandising updates.

Team Management:

• Support the Store Leader in upholding people-centric selling strategies and cultures through coaching and teamwork.
• Assist in recruiting, onboarding, and developing a diverse and motivated team, ensuring a positive working environment.

Communication and

Collaboration:

• Communicate effectively with the team, fostering trust and collaboration.
• Collaborate with the Store Leader and team members to achieve business goals and maintain a positive store atmosphere.

Sales and CRM:

• Assist in driving sales through effective scheduling, ensuring peak hours are covered while staying within allotted hours.
• Utilize CRM tools for guest capture, retention, and product feedback.

Qualifications:

• At least 1 or more years of managerial experience or 1 or more years of internal Johnnie-O experience.
• Strong organizational, communication, and leadership skills.
• Understanding of retail operations, inventory management, and customer service.
• Proficiency in utilizing CRM tools and other business software.

Johnnie-O retail franchisees operate as independent business owners. If you apply and are hired at a franchise location, you would be an employee of the franchisee and not an employee of the Johnnie-O Corporation. We have great opportunities within both our franchise retail locations and our Johnnie-O Corporation.