Floor Lead; Retail; Part-time

Overview

Mejuri reimagined fine jewelry in a modern world—shifting from a traditional gift to a personal choice rooted in self‑expression.

Floor Lead drives store success by upholding exceptional customer service standards, fostering team development, and ensuring seamless execution of daily operations.

• Lead by example and validate the quality of the in‑store customer experience by communicating, training, and upholding expectations on the team.
• Maximize results and achievement of KPIs by driving own performance and that of the team.
• Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.
• Participate in inventory & cycle counts, order fulfillment, storage & organization, and maintain technology systems.
• Support shrink mitigation and escalation of loss, loss prevention, and improving internal and external processes.
• Participate with cross‑functional teams to resolve gaps, risks, and roadblocks.
• Maintain visual merchandising standards, fixtures, and display integrity.
• Assist with onboarding, employee relations, and engagement.
• Maintain organizational integrity of BOH, packaging, and all supplies.

• Experience in a high‑volume retail environment.
• Adaptable with the ability to think creatively and quickly.
• Excellent organization and analytical skills.
• Critical thinking ability to identify challenges and develop action plans.
• Physical requirements:
  
  Ability to stand 8 hours, lift up to 50 lbs.
• Must be able to work evenings, weekends, and holidays.

• Experience in a high volume retail environment.
• Adaptable with the ability to think creatively and quickly.
• Excellent organization and analytical skills.
• Critical thinking ability - identify potential challenges and develop action plans.
• Physical requirements:
  
  Ability to stand for 8 hours, lift up to 50 lbs.
• Must be able to work evenings, weekends & holidays in alignment with the store’s availability requirements.

• Paid sick days.
• Monthly retail bonus program.
• Regular feedback via performance reviews.
• A robust in‑house retail learning program.
• Generous product discount.

• RAISE THE BAR – Stay Curious, Share/Seek Feedback, and Strive for Excellence
• CUSTOMER OBSESSED – Get close to the customer and prioritize them in our decisions
• EMPOWERED OWNERS – Treat the company like your own, take initiative
• FIND A WAY – Seek simple, creative solutions, and act fast
• DRIVE RESULTS – Be clear on your goals and be relentless in achieving them
• TEAM FIRST – Value team success over personal ego

Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.

For any accessibility‑related assistance or requests for accessible alternative formats, please share in your application.