Server, Server​/Wait Staff

Summary Of Position

The Canal Club Server is responsible for the service of our outstanding food and/or beverages to include engaging and connecting with guests, taking their order and delivering the ordered items to the guest in a friendly, knowledgeable, courteous, timely and heartfelt manner. We are seeking individuals for Part-time opportunities; weekend availability a must!

• Check and maintain proper set-up and cleanliness of service station before, during, and after shift.
• Greets guests in a warm, positive, friendly and courteous manner and explains all specials and/or promotion, as well as making pro-active, knowledgeable suggestions.
• Ensure guests are promptly served water upon arrival and throughout their visit.
• Record the guests’ orders, up-selling when applicable.
• Inputs orders into point-of-sale (POS) system to inform kitchen an order was placed.
• Retrieve order from the kitchen, confirm accuracy and deliver food/beverages to guest with appropriate condiments.
• Abide by all State, Federal, and Resort liquor regulations.
• Replenishes beverages as requested, frequently checking back with guest to inquire about satisfaction, offering dessert and/or coffee when applicable.
• Presents the guest with the check promptly, thanking them and inviting them to return.
• Other supportive functions as determined by the supervisor.

Education: High School Diploma or equivalent preferred.

Experience: 1-year of high-volume experience preferred.

Certificates or Licenses: Current Maricopa County Food Service Worker Card and Arizona Title IV Alcohol Certification required.

• Knowledge of basic food and beverage preparations, including service of alcoholic beverages.
• Knowledge of appropriate table settings, service ware, and menu items.
• Ability to remember, recite and promote a variety of menu items.
• Ability to transport large trays of drinks through a crowded lounge.
• Ability to operate beverage and toast equipment.
• Ability to operate a Micros touch screen and follow point of sale procedures to pre-check an order and close out a check.
• Ability to memorize and perform Resort Standards, AAA Diamond standards, and Mystery shopper standards.

• Behaves ethically.
• Communicates effectively:
  Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language to communicate with other employees and guests.
• Professional Appearance:
  Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review).

• Attendance as scheduled is a critical element in all positions at The Scott Resort & Spa.

The Scott Resort & Spa’s leaders and team members believe each guest should be treated with respect and professionalism. We create a heartfelt experience of genuine hospitality, enticing our guests to return again and again. In order to be successful at The Scott Resort & Spa, team members must share both our Purpose (Making space for genuine hospitality) and Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, Conscientious).

This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our fun, friendly and enthusiastic team members treat every guest as if they were our only guest. A true customer focus is essential to success with our property.