BARISTA

Overview

The Barista is a team member of the Front of House. The Barista is responsible and accountable for superior customer satisfaction through drink accuracy and efficiency, and ensuring that core values are carried out through execution. The Barista is expected to be a role model for the company culture, and always exhibit the highest standards in overall guest experience by delivering the best drinks and service, in the cleanest, most friendly and safest dining environment.

Location:

Scottsdale, AZ

Employment Type:

Part-Time

Salary:
Competitive

The Barista reports directly to the assigned Shift Leader [SL] and General Manager [GM]. The Barista is accountable for executing the policies, procedures and direction provided by the SL and/or GM. The Barista is required to successfully complete and meet the requirements of the General Team Member Training Certification and the Barista Training Certification. The Barista must be able to fluently speak and write in the English language in order to best communicate with our customers, vendors, and leadership, and must maintain professional dress, speech, and behavior at all times.

• Superior customer service through fast, efficient, accurate, and proper drink production all completed to company standards
• Continuously test all drink products for taste, appearance, consistency to align with company drink standards
• Clean and maintain the barista station on a regular basis, including proper timely maintenance on all machines and equipment
• Superior knowledge of entire drink menu, ingredients, modifications, allergens, upcharge costs
• Educates and informs customers about the differences among coffee beans and coffee drinks, and other drinks on the menu
• Supports the Front of House team by ensuring that customers are professionally and enthusiastically greeted, guided through menu, and processed efficiently with a friendly, positive attitude aligning with company core values
• Completes position Primary and Secondary Responsibilities as well as Daily Duties at a superior level
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set positive examples for rest of team
• Field inside, drive-thru, and phone orders when needed
• Operates a Point of Sale system (POS) when required
• Performs work of other team members as needed
• Proper cash handling procedures at all times
• Addresses customer complaints and reports to SL and/or GM
• Keeps company passwords and intellectual property confidential
• Demonstrates a positive, helpful attitude and presents professional conduct and appearance at all times
• Uses and adheres to all company policies, procedures, systems and processes
• Regular and predictable attendance:
  Sunday–Saturday, 5:30am–5:30pm, shifts range from 4 to 8 hours

• 18+ years of age
• High school graduate
• Prefer prior customer service experience
• Prefer prior Barista experience, it is not required
• Dependable, honest, trustworthy, possesses integrity
• Positive attitude and great personal drive
• Courteous and enthusiastic
• Willingness and ability to learn in a fast-paced sales environment
• Exceptional communication skills
• Exceptional guest services skills
• Basic math and computer skills
• Prefer proficiency on Aloha POS, it is not required
• Prefer ability to handle multiple projects simultaneously and efficiently
• Successful completion of General Team Member Training Certification
• Successful completion of Barista Training Certification
• Ability to learn and maintain knowledge of company’s products and procedures
• Availability to work on weekends
• Reliable transportation

Physical demands:
Various lifting and carrying requirements are listed with frequency ranges. Standing continuously, walking frequently, bending continuously, squatting frequently, reaching frequently, grasping frequently. The schedule includes a typical workweek of Sunday through Saturday, with shifts ranging from 4 to 8 hours and start times around 5:30am and end times around 5:30pm.

I have read the responsibilities and requirements of the position of Barista. To the best of my knowledge, I believe that I can perform these duties and am qualified for the position.