CASHIER​/EXPO

POSITION OVERVIEW

The Cashier/Expo is a team member of the Front of House, responsible for superior customer satisfaction through positive customer management in greeting, menu guidance, payment process, loyalty benefits, and ensuring that core values are carried out. The Cashier/Expo is expected to be a role model for company culture and always exhibit the highest standards in overall guest experience, delivering the best service in the cleanest, most friendly, and safest dining environment.

Location:

Scottsdale, AZ

Employment Type:

Part-Time
Salary:
Competitive

The Cashier/Expo reports directly to the assigned Shift Leader and General Manager. The role accounts for executing policies, procedures, and directions provided by the SL and/or GM. The Cashier/Expo is required to successfully complete the General Team Member Training Certification and the Cashier/Expo Training Certification. Fluency in spoken and written English, professional dress, speech, and behavior at all times are required.

• Ensures that customers are professionally and enthusiastically greeted, guided through menu, and processed efficiently with a friendly, positive attitude aligning with company core values.
• Superior knowledge of entire menu, ingredients, modifications, allergens, upcharge costs.
• Fields inside, drive‑thru, and phone orders.
• Performs work of other team members as needed.
• Operates a Point of Sale system, accurately reconciling daily check‑outs, sales, tips, and credit cards.
• Performs proper cash handling procedures at all times.
• Abides by policies and procedures for comps, voids, employee food, and customer loyalty program.
• Completes primary and secondary responsibilities as well as daily duties at a superior level.
• Addresses customer complaints and reports to SL and/or GM.
• Performs table touches to ensure order accuracy, food quality, needed refills, and guest satisfaction.
• Keeps company passwords and intellectual property confidential.
• Demonstrates a positive, helpful attitude as well as presenting professional conduct and appearance at all times.
• Uses, implements, and adheres to all company policies, procedures, systems, and processes.
• Maintains regular and predictable attendance: scheduled hours are Sunday–Saturday from 5:30 am to 5:30 pm, with shifts ranging from 4 to 8 hours in length.

• 18+ years of age.
• High school graduate.
• Prefer prior restaurant experience; not required.
• Dependable, honest, trustworthy, possesses integrity.
• Positive attitude and great personal drive.
• Courteous and enthusiastic.
• Willingness and ability to learn in a fast‑paced sales environment.
• Exceptional communication skills.
• Exceptional guest services skills.
• Basic math and computer skills.
• Prefer proficiency on Aloha POS; not required.
• Prefer ability to handle multiple projects simultaneously and efficiently.
• Successful completion of General Team Member Training Certification.
• Successful completion of Cashier/Expo Training Certification.
• Availability to work on weekends.
• Reliable transportation.

What the job requires:
Standing continuously, walking frequently, bending and squatting frequently, reaching, grasping, and performing tasks involving items weighing 1–10 lbs. continuously or 11–20 lbs. frequently. No lifting above 20 lbs. is required.

I have read the responsibilities and requirements of the position of Cashier/Expo. To the best of my knowledge, I believe that I can perform these duties and am qualified for the position.