Customer Service Representative

Overview

Are you an experienced and skilled Customer Service Representative with a positive attitude that genuinely loves people and their pets? Come work with a team that shares your values, appreciates your skill and supports your personal growth! Pinnacle Peak Animal Hospital in North Scottsdale is adding a full or part-time experienced Customer Service Rep to our team. Our hospital is rooted in the community and our clients and team members are like family.

What You Can Expect

• A support team always willing to lend a helping hand
• A welcoming environment where team members can feel safe to ask questions and learn from coworkers and Doctors
• Opportunity to utilize your skill-set to the highest level and perform a wide range of procedures (Cross Training)
• Ability to see a variety of cases virtually guaranteeing no two days are the same
• Growth & development opportunities

• Previous veterinary experience REQUIRED
• Passion for learning & caring for animals
• Team player who is willing to take initiative to jump in and help the team
• Ability to remain composed in stressful and emotional situations
• Ability to work efficiently in a fast-paced environment
• Cornerstone knowledge is a plus (not required)
• Outstanding client service and exceptional patient care

• Effective communication with team members and clients
• Provide extraordinary service to our clients and patients
• Manage incoming calls on a multi-line phone system
• Welcome and assist clients/pets arriving for appointments
• Schedule/confirm outpatient appointments and inpatient procedures
• An understanding of vaccines and preventative protocols
• Most importantly: loving what you do
• Cross Training as a Vet Assistant
• Triage of patients
• Collection and analysis of lab samples
• Diagnostic imaging
• Management and nursing care of hospitalized pets
• Administration of enteral and parenteral medications

Job Types: Part-time, Full-time

Pay: $17.00 - $20.00 per hour

• 401(k)
• Medical/Dental/Vision insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Paid time off
• Professional development assistance

• Up to a 10+ hour shift
• Monday to Friday
• Rotating Saturdays as needed

• Bonus opportunities

• North Scottsdale, AZ 85255:
  Reliably commute or planning to relocate before starting work (Required)

• Are there any shifts Monday - Saturday (AM or PM) that you would not be able to work?
• Hourly compensation is dependent on level of veterinary knowledge, skillset and prior experience within an animal hospital, what is your desired starting hourly wage?

• Veterinary: 1 year (Required)

Work Location:

In person

Hiring Manager:
Dobrovolny, Vicki

Please submit a cover letter with your resume attn. Vicki.