Veterinary Client Service Representative

Veterinary Client Service Representative

Animal Clinic Del Rancho is hiring an experienced Client Service Representative to join our INCREDIBLE team!

Scottsdale, AZ

At Animal Clinic Del Rancho you will have the support, tools, and resources to elevate your skills. As a hospital deeply rooted in the local community, you will experience the best of both worlds: a genuine local feel with the benefits of Thrive’s national resources.

And, we have plenty of fun along the way! As a Client Service Representative (CSR), you’ll play an important role in pets’ lives by providing care for our precious patients, while coordinating and representing all facets of client services. Our CSRs are friendly, professional, courteous, and show urgency and appropriate concern at all times. They must handle difficult situations efficiently and have skills at basic accounting and cash handling.

• The ideal applicant will be friendly and outgoing, with a love for both pets and people, along with a great attitude and a big smile!
• Client service experience and 1 year experience in veterinary medicine are highly preferred.
• Great communication skills – Team oriented with an ability to collaborate and support each other.
• Outstanding multi-tasker.
• Must be able to work rotating weekends and certain holidays.
• Desire to practice empathetic, gold standard medicine benefiting our patients.
• Are paw‑positive, kind, and provide trustworthy communication to the patients, team members and clients.
• Have the desire to constantly grow and advance as a valued member!

• Help strengthen relationships with our clients by greeting them and their pet; help new clients complete registration and notify them of expected wait times.
• Educate clients and answer non‑medical inquiries.
• Maintain client relationships and service standards by responding to phone calls, taking messages, and transferring calls as needed. Regularly monitor email and faxes.
• Schedule appointments, including in‑office diagnostics, and communicate with referring hospital staff to access patient records. Create appointment reminders and reschedule missed appointments.
• Maintain computer records with up‑to‑date client and patient data, verify each patient entering the hospital.
• Maintain front desk, reception area, waiting areas and exam rooms in a neat and clean manner.
• Ensure financial responsibilities are met: reviewing charges for services upon completion or discharge, ensuring accurate reconciliation of cash drawer with computer‑generated reporting.
• Be willing to guide, mentor, and support fellow team members.

Animal Clinic Del Rancho offers primary care services for cats and dogs in Scottsdale, Phoenix and Fountain Hills. We are proud to be AAHA and AVMA accredited and feline friendly certified.

Our veterinarians share a purpose: to provide excellent pet health care with LOTS of love! We promote and respect the human‑animal bond by providing the best care possible for your treasured companion. We’re proud to offer wellness care, dental, diagnostic services, anesthesia, and surgical specialties to the greater Scottsdale, Arizona area. As an AAHA, Cat Friendly Practice, and AMA accredited clinic, we’re ready to provide the examination and preventative medication your pet needs to live a long, healthy life.

• Competitive pay
• 401(k) with employer match
• Mental health resources, including 24/7 access to Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Employer-sponsored childcare and elder care
• Personalized care for every family‑forming journey
• Discretionary funds and FREE CE courses
• Pet perks and veterinary service discounts
• Student loan management tools and assistance

We listen to your needs and then meet them. Through training and free CE experiences, your career development can flourish. In our locally rooted, nationally connected community, you’ll find connections, access opportunities, and support with ease. Support for you is as vital as the support you provide.

• Our vast, diverse, and free library of continuing education courses – Thrive
  
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• Live, virtual…