Piercing Studio Nurse

Overview

At Rowan, we are about making ear piercing experiences a celebration full of joy. Rowan is an innovative ear-piercing and hypoallergenic jewelry brand that brings safety to the forefront with our team of licensed nurses. Our priority is to offer a fun, celebratory, and safe ear piercing experience for everyone. When we say piercing for all, we mean it. Everybody is invited to this ear party!

About This Role:

Rowan's Piercing Studio Nurse, reporting to the Studio Manager, is dedicated to providing a safe, clean, and joyful ear-piercing experience. As a Rowan Nurse you will leverage your nursing skills and expertise to perform piercings with care and precision. Nurses support Rowan’s clinical piercing services and help make each piercing a memorable milestone.

What you’ll do:

• Customer Service
• Create magical and memorable customer experiences by combining clinical care with a celebratory atmosphere during each piercing session.
• Ensure customer safety and comfort and smooth flow of customer care.
• Provide confident, clear, and professional communication with clients throughout their piercing experience.
• Create a comforting atmosphere for customers, easing concerns to ensure a relaxed piercing experience.
• Educate customers on aftercare, promoting Rowan's After Care to support healing and well-being.
• Conduct a thorough ear evaluation to find the best earring placement and offer personalized styling advice.
• Actively monitor the customer experience, addressing issues to maintain Rowan's clinical piercing standards.
• Maintain a sterile and aseptic environment at the nurse station and on the procedure tray, ensuring surfaces, instruments, and supplies are clean and properly sanitized.
• Use knowledge of skin care and infection control to provide professional piercing services.

• Studio Support
• Collaborate with the Studio Manager to keep operations running smoothly and foster a joyful, celebratory atmosphere.
• Flexibility to fill shifts as needed.
• May mentor and train new nurses to uphold Rowan's Clinical Piercing Standards, including shadowing piercing services and observing customer interactions.
• Stay attentive to anything that could impact the customer experience and report issues to management while collaborating to resolve them.

• Inventory and Supplies
• Ensure all piercing stations and supplies are stocked and ready for customer needs.
• Ensure safety and cleanliness by sterilizing jewelry and piercing instruments.

• Studio Operations
• Follow state, federal, and CDC guidelines to ensure a sanitary and safe piercing experience.

• Sales
• Support studio metrics, including revenue growth, efficiency in piercing services, increasing average order value, and boosting sales.
• Educate customers on Rowan After Care and the benefits of additional hypoallergenic jewelry to promote healing.

• Reporting and Communication
• Address operational concerns quickly and escalate as needed, ensuring clear communication with management and team members to implement solutions efficiently.

• What you bring to the table
• Required
  
  Certifications:
  
  Active RN or LPN/LVN License.
• Professional and engaging customer care approach.
• Warm, friendly, team player with an entrepreneurial spirit.
• Excited to create celebratory, memorable experiences for customers.
• Skilled in providing both technical and non-technical information to customers and community members.
• Interest in working in a retail environment with sales goals.
• Attention to detail.
• Availability to work a flexible schedule, including peak times such as holidays and weekends.
• Open to all experience levels; newly licensed nurses are welcome. Additional training in pediatrics and/or ear piercing is a plus.
• Dedicated to delivering exceptional service and maintaining a safe, clean environment for every customer.

• Compensation: $24-49 per hour, consisting of a $24 base wage plus an estimated $25 per hour in tips once fully trained.
• Tips are customer-provided and are not guaranteed; nurses keep 100% of earned tips where allowed by location.
• Ongoing training and career pathways to grow your nursing career at Rowan.
• Paid accrued vacation and sick time for full-time employees.
• Medical/Dental/Vision health plans for…