Director of Accounting Operations

Overview

The Director of Accounting Operations provides strategic and operational leadership across Accounts Receivable, Accounts Payable, Customer Service, and related financial operations. This role is responsible for driving scalable processes, operational excellence, and cross-functional alignment in a growing, multi-entity environment, including newly acquired companies.

The Director leads day-to-day accounting operations by establishing policies, monitoring KPIs, and driving process improvements that enhance efficiency and scalability. This role partners closely with internal teams, supports client-related needs, and oversees people management activities including performance management, compensation planning, and employee development.

• Provide strategic and operational oversight of Accounts Receivable, Accounts Payable, and Customer Service, directly managing leaders across Billing, Collections, AP, and Customer Service.
• Lead and support administrative functions within Accounting Operations to ensure alignment, efficiency, and accountability.
• Establish, monitor, and report on key performance indicators (KPIs) across both existing and newly acquired entities.
• Partner closely with the Director of Process Improvements to drive automation, standardization, and continuous improvement initiatives.
• Collaborate with cross-functional leaders to identify operational gaps, implement solutions, and support scalable growth.
• Partner with internal leadership to develop and enhance training programs, learning platforms, and documentation to promote consistency and employee development.
• Strengthen communication with on-site and remote teams through regular touchpoints, feedback loops, and leadership engagement.
• Participate in client and partner meetings as needed to provide operational insight, resolve escalations, and support customer satisfaction and retention.
• Develop, implement, and enforce policies and procedures to ensure compliance, strong internal controls, and operational excellence.
• Champion a customer-centric, solutions-oriented culture aligned with company growth and retention goals.

• Oversee all billing, collections, bankruptcy, and administrative AR functions.
• Manage banking and payment integrations related to receivables.
• Oversee print house integrations and key AR vendor relationships.
• Participate in vendor and partner discussions related to AR operations and optimization.

• Oversee Accounts Payable operations to ensure timely, accurate, and compliant processing.
• Manage payment processor relationships and system integrations.
• Oversee vendor onboarding, integrations, and setup processes.
• Lead and support year-end 1099 reporting and compliance activities.

• Oversee resale and disclosure processes to ensure accuracy, timeliness, and regulatory compliance.
• Manage vendor relationships and system integrations.
• Oversee year-end processes, including closing documentation updates.

• Provide leadership oversight to Customer Service teams to ensure high-quality, responsive support.
• Serve as a senior escalation point for complex customer issues.
• Partner with Customer Service leadership to align service delivery with operational and financial objectives.

• Recruit, develop, and retain high-performing leaders and teams.
• Set clear expectations, deliver ongoing feedback, and conduct effective performance reviews.
• Support compensation planning, succession planning, and career development initiatives.
• Foster a collaborative, accountable, and high-performance culture that supports continuous improvement.
• Interact with homeowners and residents.

• Proven ability to build strong relationships with internal leadership, cross-functional partners, and external vendors.
• Strong leadership and people-management skills, including leading leaders.
• Experience operating in a multi-entity, growth-oriented, or acquisition-driven environment.
• Strong process improvement mindset with experience in automation and systems optimization.
• Good working knowledge of Community Association policies and procedures and…