Senior Director, Site Operations & Donor

Overview

At Vitalant, you are more than a leader—you are a vital part of our lifesaving mission. The work you lead every day directly impacts donors, patients, and communities we serve.

Your Impact As Senior Director, Fixed Site Operations & Donor Experience, you will provide strategic leadership to optimize operational performance and elevate the donor experience across all fixed site locations. This role is accountable for achieving collection goals, standardizing workflows, and strengthening donor engagement through Customer Care, Recruitment, and Special Services teams. Partner closely with national Marketing and Donor Services leaders to align fixed site strategies with organizational priorities—driving consistency, innovation, and excellence across the donor journey.

You will champion technology adoption, process improvement, and cross-functional collaboration to enhance donor loyalty and strengthen Vitalant’s competitive position.

What You’ll Do

• Lead Fixed Site Strategy & Operations:
  Develop and execute national strategies that optimize fixed site operations and elevate donor experience, ensuring alignment with organizational goals and growth priorities.
• Drive Performance & Results:
  Oversee forecasting, capacity planning, and performance metrics to achieve collection goals, monitor trends, and deliver actionable insights to senior leadership.
• Elevate Donor Experience & Engagement:
  Establish consistent donor experience standards and lead initiatives that improve donor loyalty, retention, satisfaction, and appointment utilization.
• Champion Innovation & Technology Adoption:
  Lead implementation of new technologies, digital tools, and process improvements that enhance efficiency, automation, and the donor journey.
• Strengthen
  
  Cross-Functional Collaboration:
  
  Partner with Marketing, Donor Services, Scheduling, and Customer Care to ensure cohesive strategies and seamless, end-to-end donor experiences.
• Develop & Empower Leaders:
  Hire, mentor, and develop leaders at multiple levels, fostering a culture of accountability, collaboration, and continuous improvement.
• Ensure Financial Stewardship & Compliance:
  Support budget development, identify opportunities for efficiency, and ensure operations comply with internal SOPs and external regulatory requirements.

What You’ll Bring

• Demonstrated leadership experience overseeing multi-site operations, performance management, and donor or customer experience initiatives.
• Experience leveraging data, performance metrics, and insights to inform strategy and drive operational improvement.
• A collaborative leadership style with the ability to influence across teams and functions.
• Commitment to quality, compliance, and continuous improvement.
• Passion for mission-driven work that makes a meaningful difference.

Requirements

Knowledge/ Education

• Bachelor’s degree in Business Administration, Healthcare Management, Operations, or a related field required; or an equivalent combination of education and progressively responsible experience. Master’s degree (MBA, MHA, or related discipline) strongly preferred.

Experience

• Eight years related experience required. To include:
• Six years leadership experience required.
• Five years fixed site operations experience required. A combination of recruitment experience and operations experience in donor services may be substituted to meet the five-year requirement.

Skills/Abilities

• Must possess the skills and abilities to successfully perform all assigned duties and responsibilities.
• Must be able to maintain confidentiality.
• Must have analytical, statistical, personal organization, and problem-solving skills.
• Able to organize, prioritize, and execute a variable workload and multiple priorities.
• Effective oral and written business communication skills.
• Must have a participative management style, strong team development, coaching skills, and the ability to lead and motivate senior and executive-level managers.
• Ability to work in a team environment and participate as an active member of management.
• Must have proficient computer skills.
• Ability to travel (30-40+%).

Summary

About Us

Vitalant is one of the nation’s largest nonprofit blood and biotherapies healthcare…