District Manager, Management

Position Overview

The District Manager (DM) is a dynamic leader responsible for driving operational excellence, team performance, and superior customer experiences across a portfolio of service locations – including car washes, quick lube centers, and retail convenience stores – within a defined geographic district. Reporting to the Director of Operations, this role plays a pivotal part in achieving Spotless Brands’ strategic growth, financial targets, and brand standards.

The District Manager (Site Operations) collaborates closely with the District Manager (Lube) and District Manager (Convenience Store) to ensure alignment across all business lines. Together, these peer leaders are jointly accountable for driving overall site performance, team coordination, and seamless customer experience.

• Oversee the daily operations, sales, and profitability of multiple locations across an assigned district.
• Ensure operational standards and compliance protocols are consistently executed across all business lines – focusing on inventory control, service bay efficiency, merchandising, and retail cleanliness.
• Administer and manage individual site budgets and overall district financial performance, ensuring adherence to labor targets, cost controls, and revenue goals.
• Analyze operational trends across each service line and lead targeted improvement plans, addressing throughput times, shrink reduction, and upsell services.
• Lead all district-level initiatives, projects, and campaigns to ensure timely execution and alignment with brand standards.
• Foster a culture of continuous improvement, ownership, and operational discipline at all locations.
• Perform other duties as assigned to support the team and business needs.

• Hire, onboard, and train high‑performing Site Managers and Managers‑in‑Training (MIT) in collaboration with HR and the Director of Operations.
• Build and execute succession plans for critical site roles across the district.
• Provide regular coaching, feedback, and development opportunities to direct reports, ensuring readiness for promotion.
• Address employee performance concerns and implement disciplinary actions in collaboration with HR.
• Promote a people‑first culture focused on accountability, inclusion, and professional growth.
• Promote a “One Team” Spotless Brands culture across the district, leading change through consistent standards and collaboration.

• Champion consistent, high‑quality customer experience at every site.
• Manage escalated customer issues with professionalism and empathy, ensuring timely resolutions.
• Lead district initiatives focused on improving customer satisfaction, loyalty, and service execution.
• Encourage innovation and site‑level engagement through contests and recognition programs.

• Serve as the primary point of contact between site leadership and corporate support centers (HR, marketing, maintenance).
• Partner closely with maintenance teams to ensure all sites are operational and meet safety and service expectations.
• Communicate clearly with the Director of Operations to provide updates on district performance and risks.

• Ensure all locations comply with OSHA, company safety standards, and operational policies.
• Enforce consistent use of personal protective equipment (PPE) and inventory controls.
• Monitor compliance with uniform policies, site cleanliness, and preventative maintenance schedules.
• Provide ongoing safety training and compliance audits.

• High School Diploma or equivalent required; bachelor’s degree in business, operations management, or related field preferred.
• Minimum of 5 years of multi‑unit management experience in retail, service, automotive, hospitality, or similar industries.
• Proven track record of achieving financial goals and leading high‑performing teams.
• Experience managing full‑cycle talent activities including hiring, development, performance, and retention.
• Valid driver’s license and ability to travel within the assigned district.
• Must meet all required certification and regulatory…