Sales Supervisor - Scottsdale

Sales Supervisor – Scottsdale

JOIN TO APPLY FOR THIS POSITION AT ONE (OPEN NETWORK EXCHANGE).

Welcome to ONE! While we’re headquartered in sunny Arizona, we’ve always got travel on our minds. We’re in the business of creating transformational technology and business solutions using our decades of expertise creating unique programs and products combined with next generation technology. Join our prestigious team and help create extraordinary travel experiences for our elite clientele and team members.

We are looking for a Sales Supervisor to help us supervise and manage the call center employees and activities. You will be required to oversee the happenings of the call center and ensure it is functioning at its best capacity to help our customers. You will also be required to assess performance and give feedback to better the service provided. Your contribution will impact on our customer service and satisfaction.

• Assign tasks to the employees and assess their performance.
• Set targets and goals for the week, month, and year.
• Provide constructive feedback to improve sales and conversions.
• Take over calls whenever required and handle heavy duty days.
• Assess performances with metrics like calls left waiting, calls missed, etc.
• Ensure that all employees adhere to the company policies and regulations.
• Prepare performance reports regularly (weekly, monthly, annually).
• Report any issues to the management.
• Motivate the staff and maintain optimum performance in the center.
• Hands‑on supervising all tasks involved in running a call center.
• Opportunity to practice and teach customer service, sales, marketing, and effective communication to fellow employees.
• Working with the guidance of professionals and seniors with many years of experience.
• Exposure to the field of customer service and all its facets.

• 4 years progressive experience in contact center sales.
• High School Diploma, some college preferred.
• Demonstrated leadership ability to establish effective and cooperative working relationships built on trust.
• Excellent verbal and written communications skills.
• Excellent organizational and time management skills.
• Comfortable making decisions independently; knows when to seek input from upper management on decision making.
• Ability to manage a wide range of relationships with a variety of stakeholders.
• Proficient in Microsoft Office.
• Overachiever.
• Positive, energetic attitude.
• Self‑motivated and ambitious.
• Ability to work with various software technologies & adapt to unfamiliar technologies rapidly.
• Exceptional organizational skills ensuring to follow up on time with all appointments.
• Ability to manage sensitive and critical client information.

• Business casual attire is required for this role reflecting a polished and professional appearance.

• Exclusive Team Member Travel Discounts.
• Affordable Medical Insurance.
• 100% Employer Paid Dental and Vision Insurance.
• HSA with Company Contribution.
• 401(k).
• Basic and Voluntary Life & AD&D.
• Pet Insurance.
• Covered Parking.
• Amazing Culture!

• Modern office design.
• Fully equipped gym is available to all employees.
• Basketball Court – Perfect way to take a break and recharge during the day!

Prolonged periods of sitting at a desk and working on a computer, typically in a cubicle environment (constant noise, fluorescent overhead lighting).

ONE is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.