SOC Manager

The SOC Manager is responsible for all aspects of the 24x7 SOC including the management of staff, tools, methodology, engagement, and delivery processes. This role's primary function is to manage a team of staff members that perform multiple tasks including security monitoring, analysis and reporting. This role is an industry SME, provides sales support and product development, and continuously improves the engagement process.

This role provides strategic and thought leadership while supporting company initiatives.
Key responsibilities include:

• Direct the team, functions, processes, and operations of the GMI Security Operations Center
• Lead the development, documentation, and implementation of policies and procedures associated with security monitoring efforts
• Lead the operations of the SOC
• Identify and communicate key performance indicators to help stakeholders understand the SOC roles and responsibilities and the effectiveness of the SOC program
• Implement and monitor key SOC performance indicators, identify opportunities to improve team performance, and make adjustments to operations processes as necessary
• Maintains in-depth knowledge of the current threat landscape including threat actors, tactics, techniques, and procedures
• Oversee the monitoring, identification, escalation, and resolution of security incidents
• Manage outsourced and in-house SOC relationships and services for quality performance and fulfillment of Service Level Objectives (SLO)
• Communicate threats to Customers which may impact their risk profile
• Develop, mentor and counsel staff

• Maintain responsibility for interviewing, selecting, hiring and termination decisions of staff
• Monitor and ensure staff skill and knowledge relevancy through skill profiling and training programs
• Train staff on consulting basics including issue resolution, organization, project documentation, technology implementation and team mentorship
• Maintain minimum capabilities in emerging trend areas to support process and technology development

• Ensure staff maintain utilization targets established by company leadership
• Provide ongoing feedback and perform quarterly reviews to ensure individual and team success
• Manage team and individual goal setting and performance improvement plans
• Manage staff time off for vacation, holiday, training and other needs
• Ensure staff training and adherence to company policy, procedures, and standards

• Ensure clarity, consistency and efficiency in the sales to delivery process through program documentation, team education, maintaining deliverable templates and Sales team enablement
• Collaborate with Sales and PMO teams on development and management of SOWs, project structure, schedule, uniqueness and profitability targets
• Manage project resource assignments to align with appropriate skill and seniority levels
• Ensure project artifacts and pre-requisites are in place prior to project initiation
• Understand, communicate and monitor client expectations throughout the delivery process
• Monitor projects for resource strain and technology gaps
• Document and communicate all project deviations, drive the change order process with Sales

• Communicate client feedback with sales and delivery teams to improve process, technology and practice development
• Evaluate team costs and rate card periodically to maintain market alignment
• Collaborate with company practice leaders to drive client success through innovation, experience and thought leadership

• Create and manage practice definition, policies, procedures, standards and working documents; as well for all project documentation, templates and artifacts to deliver all practice products
• Identify, procure, develop and deploy technology and tools to support team knowledge and delivery projects
• Collaborate with HR and Marketing on the development of job descriptions, sales artifacts, training materials, and performance review documents

• Create templates, scoping documents, level of effort worksheets, resourcing plans and tools to support the scoping…