A​/V Service Technician

AV Client Service Technician

Cyber Technology Group is the leader in residential technology solutions. We are adding an additional A/V Client Service Technician to our team.

Job Overview
This full‑time, FLSA‑qualifying, commission‑eligible position reports directly to the Client Service Manager.

Responsibilities

• Supports and contributes to the highest level of service and care of our clients.
• Proactively identifies new opportunities for improvement and clarity within the service process.
• Upholds and elevates service standards while meeting or exceeding the exacting specifications of luxury property owners.
• Consistently responds to clients within required time frames.
• Manages field‑level service and communication with CTG’s service support team, ensuring projects are successfully completed and problems are fully resolved.
• Ensures seamless technical performance and attractive cosmetic appearance of all equipment and systems on each completed service call.
• Recommends/sells Client Care Plans and system upgrades.
• Manages workload efficiently to maximize billable time without sacrificing quality.
• Provides rotating coverage of the Client Services Help Desk, acting as an escalation point, coordinating and updating client portals, running remote diagnostics, troubleshooting, assisting on‑site technicians, and deploying and managing control systems.

Universal Expectations

• Performs all duties independently and expeditiously, seeking guidance only on major issues.
• Displays a positive, professional, cooperative relationship with clients and colleagues.
• Uses time effectively during all working hours.
• Recognizes and addresses priorities.
• Shows good planning skills aligned with overall company goals.
• Demonstrates commitment to Cyber Core Values (Listen, Trust, Grow, Work, Chill).

Job Type – Full‑time, W‑2
Pay – $28 to $36 per hour, plus commission, bonuses, overtime, company vehicle and gas card.
Benefits – 401(k)/Roth IRA, company vehicle and gas card (subject to insurance), dental/health/life/vision insurance, supplemental health plan at no cost to employee, ESOP 100% funded, employee discount, PTO/Paid holidays and sick time, profit‑sharing bonuses, referral bonus program.
Schedule – Monday to Friday, on‑site/field.

Location – Scottsdale, AZ.

Experience – Experience in home automation integration is required. How many years of experience do you have with home automation platforms like Crestron Home, Savant, Lutron, Josh.ai?