Legal Intake Coordinator

Overview

Make a difference with us! At Alliance Defending Freedom, we believe God has brought you here for His purpose—to stand for truth and defend the God-given right to live and speak it. Together, we protect religious freedom, free speech, the sanctity of life, marriage and family, and parental rights. Review our Statement of Faith to ensure we’re a fit for you.

Location: Scottsdale, AZ

The Legal Intake Coordinator will manage legal intake requests from CMA members and prospective members, working closely with ADF teams to efficiently triage and process inquiries and legal review requests. This role will enhance the member experience by delivering VIP-level service for all legal referrals. The coordinator will ensure timely, professional, and high-quality service while maintaining accuracy and compliance with ADF intake protocols.

Key responsibilities will include evaluating and tracking inquiries, collaborating with ADF teams to assess and triage requests, assigning matters to CMA attorneys or ADF staff, and coordinating referrals to Allied Attorneys.

• Implement and maintain an efficient, responsive intake process in accordance with ADF Legal Intake protocols to manage a high volume of legal assistance requests from CMA members and prospective members.
• Create, maintain, and manage accurate records and data to track all incoming and outgoing CMA intake requests, ensuring compliance with ADF protocols related to confidentiality, conflicts of interest, and matter lifecycle management.
• Receive, initiate, and promptly respond to inbound and outbound legal intake calls and emails from CMA members and prospective members, documenting all communications.
• Summarize relevant legal facts for attorney review, review intake matters with attorneys, and serve as the liaison between CMA intake contacts and attorneys.
• Decline legal advice or assistance and refer matters to Allied Attorneys as directed by attorneys.
• Participate in intake team and CMA team trainings and meetings as requested.

• Bachelor’s degree or the equivalent combination of education, training, and experience that provides the required knowledge, skills and abilities.
• Prior administrative and customer service experience.
• Strong proficiency in Microsoft Office and familiarity with electronic databases.
• Excellent verbal and written communication skills.

• Familiarity with legal terms and basic legal research.

At Alliance Defending Freedom, we offer a competitive compensation and benefits package to support your well-being and growth. While we do not disclose specific salary ranges, our compensation is competitive with top non-profit law firms. Our benefits include 100% covered medical and dental insurance, medical and dependent care reimbursement, paid disability, long-term care, life insurance, and a 401(k) plan with a 4% company match.

We prioritize work-life balance with paid time off and 12 paid holidays each year.