Senior Account Manager - Commercial Lines

** About HUB International
** Department Account Management & Service

Required Experience:

5-7 years of relevant experience

Required Travel:
No Travel Required Required

Education:

High school or equivalent

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

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At HUB International, we advise businesses and individuals on how to reach their goals. We believe in protecting and supporting the aspirations of individuals, families, and businesses by helping our clients evaluate their risks and develop solutions tailored to their needs. When you join HUB, you become part of a vast network of risk, insurance, employee benefits, retirement, and wealth management specialists who bring clarity to a changing world through tailored solutions and unrelenting advocacies and businesses evaluate and manage their risks and insurance needs with personalized service, while our dedicated team delivers expert guidance and tailored solutions to ensure superior customer experience and lasting value for our clients.

At HUB, we’re more than an insurance broker—we’re a network of doers with diverse backgrounds and a shared purpose: supporting our clients, colleagues, and communities. We believe great work happens when people feel valued, heard, and empowered to grow.
** Senior Account Manager
** The Senior Account Manager (SAM) will provide professional, courteous service to our clients, producers, and company personnel.  With a positive attitude, the Senior Account Manager will provide a high level of support in obtaining, maintaining, expanding, and servicing our commercial accounts.  Working alongside the Producers, the Senior Account Manager shall be responsible for overseeing management of assigned accounts, including redundant interface with appropriate decision makers, carrier interface/marketing, relevant collaboration with colleagues throughout HUB, and negotiation of coverage terms and conditions.

Issues related to policy processing, maintenance of client data on the Epic agency management system, routine changes (e.g., adding a new vehicle to the policy), and other transactional or clerical work fall within the domain of the AMII.This role requires an individual who is professional and who displays the drive, determination, and self-motivation to manage the needs of the producer and the clients.
** JOB RESPONSIBILITIES
*** Manages a book of insurance business, while acting with the necessary level of independent discretion, autonomy, and decision-making
* Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations.
* Provides a high level of support to our Sales staff in obtaining, maintaining, and expanding business.
* May also be responsible for account rounding and the development of new business as appropriate and in accordance with standard practices, policies, and procedures.
* Acts as liaison between clients and insurance carriers to resolve escalated complex service issues. Negotiate with underwriters and carriers. Troubleshoots claims and billing issues.
* Responsible for overall retention of accounts in assigned book of business.
* Develops new business from existing accounts and assigned leads and contributes to meeting departmental production goals. Identifies and follows-up on cross-selling opportunities when appropriate.
* Produce binders, certificates, endorsements, and other related items while verifying their accuracy.
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