Servicenow Engineer

Location:
Scottsdale, AZ (Onsite – No Remote Option)

Employment Type:
Full-Time

Note:
We do not sponsor visas for this position.

We are looking for a Service Now Engineer/Developer with a strong engineering mindset and hands-on platform experience. This role requires someone who can analyze requirements, design scalable solutions, and drive improvements—not just execute development tasks.

As part of the Service Management Team, you will support the governance and oversight of IT functions while helping enhance and optimize the Service Now platform. Initially, this role will focus on addressing platform backlogs and system improvements, with project work expanding over time.

• Design, develop, implement, and support solutions on the Service Now platform
• Analyze complex requirements and develop scalable technical solutions
• Manage and resolve platform backlogs and system enhancements
• Configure and develop Service Now components, including business rules, workflows, service catalog, reporting, and integrations
• Provide development estimates and support release activities
• Identify opportunities to improve processes and platform performance
• Collaborate with cross-functional teams to ensure solutions align with IT governance and best practices

• 3+ years of hands‑on Service Now experience
• Experience with Service Now ITSM modules
• Strong analytical, problem‑solving, and communication skills
• Ability to work onsite in Scottsdale, AZ (required)
• Experience managing platform enhancements and backlog items
• Strong engineering mindset with the ability to think through solutions

• 5+ years of Service Now development experience
• Experience with ITOM (IT Operations Management) – a plus
• Experience with IRM (Integrated Risk Management) – highly preferred
• Experience working within Service Management or IT governance teams
• Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent experience)