Systems Specialist Supervisor | Tsr

Job Title:
Systems Specialist Supervisor

Shift: Day (full-time)

Department:
Information Technology

FLSA Status:
Exempt

Reports To: IT Support Manager

Under general direction, coordinates, schedules, and supervises the technical support and training provided to departmental staff using computer equipment and enterprise applications. Installs, tests, and resolves problems with computer hardware and software. Provides systems and desktop support and works closely with IT Support Management on Support projects. Responsible for keeping inventory of assets and ensuring the company’s computer assets are reasonably maintained and protected.

The Systems Specialist Supervisor adheres to all company policies and departmental procedures. Is issued a company mobile phone and is required to be on call 24/7 for all emergencies and escalations from the IT Support team.

Directly supervises the Systems Specialists I/II/III’s. This position carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; completing hourly performance appraisals; addressing complaints and resolving problems. Plan, schedule, supervise, assign, review, delegate, and prioritize work of self and others. Must be able to establish and maintain effective working relationships with department staff, information technology staff, and contractors;

develop and maintain effective working relationships with co‑workers, subordinate staff, and user departments; communicate effectively in oral and written formats.

The Gaming Enterprises are committed to the employment and advancement of Enrolled Community Members (ECMs) of the SRP-MIC. The Gaming Enterprises’ Pathways to Success Program is a comprehensive program designed to provide ECMs with quality casino work experience, educational opportunities and to prepare them to become the Gaming Enterprises’ future leaders. Pathways to Success is designed to foster the participant’s preparedness for success on the job.

A Supervisor level leader is expected to actively support ECMs in their professional and academic goals through:

• Personalized Support:
  Regularly engage with individual ECMs to understand their career interests and educational goals. Offer guidance tailored to their aspirations.
• Opportunity Identification:
  Proactively inform ECMs about internal and external training, workshops, and educational programs aligned with their development needs.
• Facilitation of Growth:
  Encourage participation in stretch assignments, cross‑training, and job shadowing to build new skills and broaden experience.
• Feedback and Recognition:
  Provide constructive feedback and recognize efforts toward self‑improvement and career advancement.
• Resource Connection:
  Connect ECMs to relevant mentors, subject matter experts, and specific Pathways to Success programs.

• Serves as supervisor and provides direct or functional supervision over clerical and/or Systems Specialists staff.
• Keeps abreast of all department communications (i.e. email, system logs, IT request system, voice mail, and wireless telephones) with the regularity necessary to efficiently perform one’s duties.
• Ensures the privacy and confidentiality of all personnel matters pertaining to the performance of any computer work and/or special projects.
• Schedules staff, ensuring technical support is provided 24/7.
• Make recommendations for staffing, overtime, and production support levels and assist in the selection of staff.
• Coordinates installation of new hardware/software; installs, tests, and monitors the operation of computer hardware and software.
• Evaluates needs for new and revised systems; identifies possible improvements in computer systems; makes recommendations for the purchase of new information systems, hardware and software; oversees the work of vendors.
• Works with vendors and IT Support Manager to support systems and ensure proper installation and maintenance of systems.
• Provides…