ServiceNow Platform Administrator

Description

Acara Solutions seeks a Service Now Platform Administrator for our client in Scottsdale, AZ.

• The Service Now Platform Administrator serves as the technical lead responsible for the health, performance, and operational integrity of the Service Now instance.
• This role requires deep expertise in Service Now architecture, system administration, and security protocols specific to air‑gapped networks.
• Manage platform upgrades and patch deployments following strict change control procedures.
• Configure and maintain system properties, email, integrations, scheduled jobs, and platform security settings.
• Implement and enforce access controls, user roles, and authentication mechanisms compliant with security policies.
• Monitor system performance, capacity, and availability metrics; proactively address bottlenecks and issues.
• Develop and maintain platform documentation, runbooks, and standard operating procedures.
• Lead incident response for platform‑level issues and participate in change advisory board (CAB) processes.
• Provide technical guidance and training to other team members and end users.
• Maintain compliance with federal security standards including NIST, FedRAMP, or DoD requirements as applicable.

• Bachelor's Degree in Systems Engineering or Science or Engineering or Technology or Mathematics with 5 years of experience.
• Service Now Certified System Administrator (CSA) needed.
• Minimum of 5 years Service Now platform administration experience.

• Master's Degree with 3 years of experience.
• Agile experience.
• Experience with air-gapped or classified networks.
• Strong understanding of ITIL processes and IT service management principles.

• Requires an active Secret Clearance.
• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the necessary employment eligibility verification form upon hire.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, Talent Rise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.