Support Engineer - SCPO​/Planning​/Demand​/PLSQL

Support Engineer 2 - BY SCPO/BY Planning/ BY Demand/ PLSQL page is loaded## Support Engineer 2 - BY SCPO/BY Planning/ BY Demand/ PLSQLlocations:
Bangalore time type:
Full time posted on:
Posted Todayjob requisition :
260487
** Overview:
*** Leading
** AI-driven Global Supply Chain Solutions Software Product Company
** and one of Glassdoor’s “
** Best Places to Work**”
* Seeking an astute individual that has a
** strong techno functional foundation
** with the
** additional ability to be hands-on
** with the broader Cloud team as part of the product support, and deep knowledge of industry best practices, with the ability to supply chain & product issues, and work with the product teams.
** Scope:
*** Position is focused on supporting various BY Planning solutions in Demand/Fulfillment/Supply Planning space across Retail and Manufacturing verticals.
* Needs to work with cross functional teams including Product Development, Consulting and Support services.
* Provides technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity.
** Our current technical environment:**
* ** Software:
** BY Demand, BY Fulfillment, BY Inventory Optimization
* ** Cloud Architecture**: MS Azure
* ** Frameworks/Others**: PL/SQL, RDBMS
*
* What you’ll do:

*** Understand the implemented solution/ products
* Analyze the issues, identify Root cause and find the permanent solution to any problem
* Adheres to SLA based on the severity of the customer cases.
* Complete the product certification courses assigned.
* Document the learning and building the knowledge content
* Provide early visibility and mitigation to technical challenges through the journey.
* Confidently represents product and portfolio, including vision and functional and technical roadmaps, within the company and, when necessary, to strategic customers
* Should be one of the key stakeholders during Solution design phase and understand the scope for the specific solution/process flow for the designated customer
* Should collaborate with Solution/Technical architect(s) to stabilize the system
* Enhance/Change the design based on new business requirements by the customer
* Single Point of contact for all customer requests for the designated solution
* Manage/Support new roll outs/deployments and handle change requests/enhancements
* To improve various KPIs for the customer
** What we are looking for:
*** Bachelor’s degree minimum 3 to 5 years of experience in Product Support / Implementation support.
* Skill set and availability requirements as per the organization's needs
* Hands on experience in implementing / supporting Demand & Fulfillment products for multiple customers.
* Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills required
* Deep understanding of Customer business and processes
* Worked on other Supply Chain Planning software like SAP-IBP/ APO, o9, Kinaxis, Relex
* Knowledge in performance tuning techniques is added advantage.
* Understanding and experience with the technical requirements for the product line assigned.
* Understanding of various technical platforms and infrastructures.
* Understands BYs product suite so as to convey relationships and touch-points to the customer.
* Works with appropriate parties to ensure issues are resolved.
** Our Values
** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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