Desktop Support Analyst
Job in
Scottsdale, Maricopa County, Arizona, 85261, USA
Listed on 2026-02-28
Listing for:
Gotham Technology Group
Full Time
position Listed on 2026-02-28
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Duration
3+ month contract – extendable, multi year project
LocationOnsite 5 days a week in Scottsdale, AZ
Responsibilities- Deliver end-user support for hardware and software issues, including desktops, laptops, mobile devices, and peripherals
- Troubleshoot, resolve, and document technical issues through Zendesk or similar ticketing systems with professionalism and efficiency
- Act as the primary point of contact for desktop and laptop support in Windows 10/11 environments
- Provide high-touch, in-person support to executives and team members with a focus on service excellence
- Assist with basic setup and maintenance of AV equipment and conference room technology
- Manage IT assets on-site, including imaging, configuring, and shipping devices for onboarding and replacements
- Support Microsoft 365 applications (Outlook, Teams, Excel, Word, etc.) and other core business systems
- Help administer user accounts and device management tasks using Okta and Microsoft Intune
- Ensure all work is accurately documented, and procedures are followed according to support standards
- Participate in a rotating support queue and actively contribute to knowledge-sharing within the team
- Microsoft Windows 10 and 11
- Zendesk or comparable IT ticketing platforms
- Microsoft Intune (device and application management)
- Mobile platforms: iOS and Android
- Cisco networking and phone systems (basic support)
- Minimum of 3 years of IT support experience, preferably in a corporate or professional services environment
- Excellent customer service orientation with strong technical troubleshooting skills
- Proactive and detail-oriented, with the ability to document issues and resolutions clearly
- Effective written and verbal communication skills in a professional setting
- Ability to follow established support procedures and work collaboratively with team members
- Foundational understanding of networking concepts and enterprise infrastructure
- A+ Certification is a plus
- Familiarity with ITSM frameworks and best practices for support documentation
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