Account Manager

Salary Range: $75k - $85k

Rate Linx is an industry-leading logistics and transportation SaaS provider. Our industry-leading application provides customers with TMS, real-time visibility, and freight audit & payment solutions. We help our customers lower costs, improve service, and optimize their transportation operations on a single platform.

As our customers’ technology provider, we collaborate to help shippers diagnose problems in their logistics and supply chain networks, develop data-validated solutions, and deploy new solutions easily and confidently.

To help to deliver value to our customers, we need great people. Our team lives our foundational values everyday by being responsive, reliable, knowledgeable & confident, innovative, nimble, and collaborative. If you think you are a match, you need only apply.

The Account Manager is responsible for day-to-day customer service and technology support management of assigned customers. You will use your SaaS support experience to solve customer issues, assist the customers with system configuration, and provide value-added customer support.

You will solve customer issues by:

• Collaborating with the customers to resolve system usability and functional issues.
• Triaging customer support tickets to build user stories for the Engineering Team.
• Being an expert on the functionality and capabilities of the Rate Linx software.
• Managing customer issues with Rate Linx’s internal teams to ensure issue resolution.

You will improve the customer experience by:

• Acting as the primary point of contact for assigned customers.
• Maintaining a reliable, trusting relationship with the customers.
• Meeting with the customers to identify requirements, opportunities, and product fit.
• Conducting virtual application training with customers.
• Ensuring the customers are maximizing the value of the Rate Linx SaaS solution.
• Documenting key customer use cases for system setup and custom integrations.
• Creating system setup documents and functional specifications.
• Being accountable that support issues and system enhancements are resolved completely, accurately, and within SLA guidelines.

• You have at least 2 years of Account Management experience with an emphasis on technical troubleshooting and issue resolution.
• You are an experienced customer service professional.
• You are a detailed SaaS support professional.
• You have a background in technology and are tech savvy.
• You understand how SaaS works to exceed customers’ expectations.
• You are intelligent and curious about systems that are not working.
• You take responsibility for self-learning, seeking feedback on performance.
• You are an excellent communicator and can teach others how to use software.
• You work until things get done.
• You have experience in the logistics and transportation industry.

• 2024 & 2025 Top Workplace Award Winner via AZ Central
• In-office position that has views of the mountains.
• Flexible schedule and hybrid work opportunities.
• Friendly, professional, and collaborative workplace.
• Business casual dress code.
• PTO eligible immediately upon hire.
• Medical, Vision and Dental Insurance (Rate Linx pays 80% of the premium).
• Employer-Paid Life and Disability Insurance.
• Voluntary Life Insurance and Pet Insurance available at a group rate.
• Flexible Spending Account (FSA).
• 401(k) + employer match.

We make a difference in our customers' business. We collaborate with our customers to save them money and make their transportation process more efficient. We work as a team to get it done. We are growing and need highflyers that want to provide excellent customer support and have a blast doing it! Joining Rate Linx today is an exciting time to make a move!

Are you ready to make a difference? Apply online at

To learn more about us, visit