Sr. Manager, Solutions Architecture; Marketing Cloud

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of events – from concerts and festivals to sports and theater – at iconic venues worldwide. Since 2011, we’ve pushed the industry forward and improved fan experiences, helping fans discover events, find the perfect seats, and enjoy unforgettable live entertainment.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, big ideas, and desire to team up with some of the best and brightest in technology and entertainment.

AXS is looking for a talented and motivated leader to join our Product Management team as Sr Salesforce Marketing Cloud Architect. We seek a combination of technical skill and strategic thinking to transform complex analyses into solutions within our ecosystem. You will execute automation, SQL and data transformations to support email, push, in-app and SMS marketing initiatives. You will collaborate with various teams to design & implement multi-channel campaigns within the marketing ecosystem.

You will stitch together complex business requirements and translate them into technical solutions within the Salesforce Marketing Cloud platform and Mar Tech platforms. You will document and follow best practices in developing and executing campaigns. You will also mentor and lead a team of engineers, admins, and architects across the Salesforce COE.

An ideal candidate will be a self-motivated, independent problem solver who is excited to dive into the details, ask questions, make recommendations, drive results, and develop their team and excelling together.

• Own, prioritize and deliver a product vision and roadmap that satisfies strategy, business goals, and customer needs for Marketing Cloud.
• Own the Marketing Cloud product to success, ensuring customer value is embedded in product utilization
• Partner with internal business, Lifecycle Marketing and engineering teams to create customer-centric approaches to meet aligned business and customer requirements throughout the product lifecycle (from build, to launch and run)
• Build strong relationships with the data engineering team to architect, design and maintain data flows and integrations into the marketing data hub and with all marketing platforms
• Collaborate with your team to build and align the Salesforce Marketing Cloud product roadmap to the 3-year product vision and strategy for technology within the product organization
• Own the Marketing Cloud squad’s product backlog and lead all aspects of ongoing backlog refinement throughout the product lifecycle, using insights and analytics to make informed recommendations and decisions, delegating and prioritizing work for the team
• Work with Product Managers to create and manage artifacts (e.g., product epics and stories in canonical format) that create clarity for the team
• Participate in annual planning, including budgeting and planning, and defining group objectives that support overall objectives
• Mentor and grow team members and help them visualize and pursue meaningful career paths at the company
• Influence and support product management best practices, increasing the value and effectiveness of the team and their outputs

• 8-10 years’ experience in Product Management and/or Engineering
• 6+ years’ hands-on experience with Salesforce Marketing Cloud and other enterprise marketing tools
• Experience leading a team of engineers, prioritizing and delegating work
• Strong technical background in marketing technology applications such as CDP, CRM, DSP, and Customer 360
• Proficiency in data integration techniques, including ETL, pub/sub, messaging, and eventing
• Experience with cloud platforms, such as Google Cloud and Microsoft Azure, and understanding of cloud-based infrastructure and services
• Strong technical skills with ability to do hands-on coding with SQL, Python, APEX, Amp Script
• Ability to identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions;…