Server Specialist
Listed on 2026-01-23
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IT/Tech
Systems Administrator, IT Support, Network Administrator
Definition
Under general supervision of the Information Technology (IT) Department’s Infrastructure Manager, performs configuration, administration and maintenance duties for the SRPMIC.
This job class is treated as FLSA Non-Exempt and considered a Driving position.
Essential functions may vary among positions and may include the following tasks and other characteristics. This list of tasks is ILLUSTRATIVE ONLY and is not intended to be comprehensive listing of tasks performed by all positions in this classification.
Distinguishing FeaturesThe Server Specialist I is distinguished from the Server Technician and Server Specialist II job classes by the level of technical, problem solving skills, knowledge, complexity of assignments, project roles and responsibilities, leadership and mentoring responsibilities. The Server Specialist I provides assistance as needed to the Server Technician and escalates issues as needed. This position must have a broad understanding of information technology, the ability to adapt and constantly learn new technologies.
Must be able to deal with ambiguity and constant change and must possess the ability to function independently and collaborate effectively on a team.
- Complete tickets within the assigned Service Level Agreement
- Interacts with customers and other technicians on a routine basis
- Updating tickets to indicate current status on a daily basis.
Provides primary support for the tape management process.
- Rotates and manages the tape media to ensure all tapes are replaced within a specified time frame and new tapes are purchased as needed.
- Works with the tape management vendor to support regularly scheduled pickup and deliveries of tapes and special deliveries as needed.
- Addresses technical support for the tape library and resolves issues as encountered.
Administers and maintains a variety of Windows Servers in an enterprise environment including physical and virtual servers. Responsibilities include, but are not limited to, the following:
- Performs server hardware installation and system replacements (racking hardware and OS installation).
- Documents OS and application installation and configuration steps.
- Provides first level support for incident resolution and root cause analysis, to include storage and network devices
- Performs firmware upgrades on servers at least twice a year.
- Inventories all physical servers and network devices at least once a year.
Supports Enterprises services that include, but are not limited to, Exchange, Teams, Active Directory, DNS, DHCP, Air Watch/MDM and File Servers.
- Supports Active Directory, Teams and Exchange administration such as account maintenance.
- Creates, deletes and modifies user accounts as requested through service requests in a timely manner.
Manages system alerts using System Center Operations Manager to monitor server health and performance.
- Uses System Center Configuration Manager to ensure all systems have been updated with applicable security and operating system patches.
- Monitors email or text alerts that would indicate problems requiring immediate response.
- Provides patch, configuration and security management duties.
- Performs server antivirus management, system monitoring and threat migration/incidence response duties.
Participates in a rotating on-call, after-hours work schedule.
Documents standards and procedures. Creates, reviews and updates standard operating procedures as needed.
Performs other IT job related tasks as assigned by the Infrastructure Manager, Assistant IT Director (Infrastructure & Operations) or IT Director.
- Knowledge of the history, culture, laws, ordinances, customs and traditions of the SRPMIC.
- Knowledge of data storage management.
- Knowledge of TCP/IP.
- Knowledge of network monitoring and tools.
- Knowledge of technical writing principles and practices.
- Knowledge of network designing software such as Visio or AutoCAD.
- Knowledge of IT and…
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