Enterprise Application Support Analyst

Enterprise Application Support Analyst 1 page is loaded## Enterprise Application Support Analyst 1locations:
Scottsdale AZ - Technology & Digital Commerce Center time type:
Full time posted on:
Posted Yesterday job requisition :
R20161

Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as our Support Analyst 1 in the Enterprise Application Support team in
** IT Operations.
** The Enterprise Application Support Analyst provides 2nd level technical support for Choice Hotels’ business processes and applications. In this role, you’ll be a key contributor to the second-level technical support of Choice Hotels’ enterprise applications and business processes. You’ll investigate, research, and analyze a wide range of enterprise systems to resolve service requests, incidents, and disruptions—ensuring smooth and efficient operations across the organization.
** Enterprise Application Support Analyst 1
** role today and **#Make It Your Choice **.
** Your Responsibilities
*** Investigate and troubleshoot moderate application and distributed system issues through discovery, replication, and analysis.
* Utilize tools such as log file reviews, database queries, script execution, and system-to-system data flow analysis to resolve issues.
* Manage support tickets in alignment with defined priorities and service level agreements (SLAs), collaborating with business partners and cross-functional teams.
* Participate in critical incident response efforts, providing investigative support and analysis as needed.
* Adhere to established escalation paths, communication protocols, and documentation standards for ticket management.
* Monitor application performance and availability using system monitoring tools, and proactively open tickets when issues are detected.
* Contribute to team performance reviews by identifying trends and opportunities for process improvement.
** Your Experience, Skills & Competencies
*** IT certification or degree, a minimum of 1 year of related work experience, or an equivalent combination of education and experience.
* Experience with ticketing systems, preferably Service Now, to create track and document resolution for service requests and incidents.
* Experience in creating documentation.
* Experience in the hotel industry is desirable.
* Proficient in Microsoft Outlook, Excel, PowerPoint and Word
* Basic or having the willingness to learn how to write SQL queries (MS SQL Server, MySQL, or Oracle)
* Can operate within the parameters of defined processes, procedures, and standards
* Demonstrates key competencies to include Drives Results, Nimble Learning, Communicates Effectively.

This is an individual contributor role that will report to the
** Enterprise Application Support Manager.
** You will have
** 3
* * peer teammate**(s)
** and collaborate with cross functional departments on a regular basis.

** This role is not eligible for sponsorship
** Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few:
* Competitive compensation and benefits, including medical, dental, and vision coverage
* Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
* Financial benefits for retirement and health savings
* Employee recognition programs
* Discounts at Choice hotels worldwide
** About Choice
** Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We’re the hotel company for those who choose to bet on themselves — the striver, the dreamer, the entrepreneur — because that’s who we are, too.

At Choice, we are united by the simple belief that tomorrow will be
* even* better than today — for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale,…