Director, Solutions Consulting

Redefine the future of customer experiences. One conversation at a time. At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation‑centric platform. Powered by AI, driven by human innovation. Our culture is forward thinking, customer obsessed, and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.

If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong. Build Amazing. Deliver Amazing. Live Amazing. Be Amazing.

Nextiva is looking for a Director of Solutions Consulting to lead a team of senior Solutions Consultants supporting strategic, BPO, and expansion opportunities across our Unified Customer Experience platform, spanning UCaaS, CCaaS, CX workflows, and AI‑driven capabilities. In this role, you’ll partner closely with Sales, Service Delivery, and cross‑functional leaders to guide complex, multi‑stakeholder customer engagements. You’ll lead from the front—coaching seasoned consultants, supporting high‑visibility deals, and helping customers connect voice, contact center, digital channels, and AI into cohesive CX solutions.

• Lead and develop a team of senior Solutions Consultants
• Support complex sales and expansion cycles for strategic and BPO accounts
• Act as an executive‑level partner on high‑visibility customer engagements
• Guide customer conversations across UCaaS, CCaaS, CX, and AI use cases
• Translate technical capabilities into clear business value for executives
• Partner with Sales, Product, Service Delivery, and Customer Success
• Operate effectively in a fast‑changing, low‑process environment

• 3+ years leading Solutions Consultants or Sales Engineers in B2B SaaS
• Experience spanning UCaaS, CCaaS, and/or CX platforms
• Strong executive presence and customer‑facing communication skills
• Experience supporting complex, multi‑stakeholder deals
• Comfort working across both new logo and expansion opportunities
• Ability to thrive in ambiguity and lead through change
• Required travel up to 25% of the time

Nextiva is evolving rapidly as we scale our Unified CX platform up‑market. This role offers the opportunity to lead a highly visible team, influence how complex deals are supported, and help shape the future of our Solutions Consulting organization.

• Drives Results:
  Action‑oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success.
• Critical Thinker:
  Understands the “why” and identifies key drivers, learning from the past. They are fact‑based and data‑driven, forward‑thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies.
• Right Attitude:
  They are team‑oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams.

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate’s qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team.

Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. The expected hiring range is $190,000 – $290,000, including annualized base salary and annualized target sales incentive. Some…