IT Systems Administrator - Tier 1

Description

About Roberts Resorts & Communities

This company operates nationally and is growing by the day. At Roberts Resorts & Communities, we're on a mission to build community and fulfilling dreams. Through our core values of resourcefulness, integrity, passion, and epic customer service, we're dedicated to making a difference in the lives of 30,000 people. If you're passionate about creating meaningful impact, thrive in a culture of integrity, and are committed to delivering exceptional service, we invite you to join us in turning visions into reality and shaping a brighter future together.

We are hiring a hands-on IT Systems Administrator to own day-to-day IT operations across a distributed, multi-location environment (approximately 25 locations). This role provides both Tier 1 and Tier 2 support—handling frontline user support while also owning administration of core platforms and escalations. Responsibilities include Microsoft 365 administration, endpoint and network operations, baseline cybersecurity, provider coordination, and disciplined documentation/asset management.

On-site in Scottsdale, AZ.

• Provide Tier 1 support and Tier 2 escalation for end users; triage, resolve, and coordinate onsite support when needed.
• Administer and support cloud based identities including Microsoft 365 (users, groups, licensing, security settings), Adobe, Google Workspace and Apple Business Manager operations where applicable.
• Manage endpoint standards, patching cadence, and common deployments; support multi-site networking troubleshooting and basic health monitoring.
• Coordinate telecom/VoIP and connectivity troubleshooting with providers and contractors across locations.
• Maintain IT documentation, inventory, renewal tracking, and vendor/contractor coordination.
• Consistently meets agreed response and resolution targets for Tier 1 and Tier 2 requests across locations, with clear communication and reliable follow.
• Reduces repeat issues by performing effective troubleshooting, documenting fixes, and applying root-cause remediation (not just temporary workarounds).
• Maintains secure, stable operations through timely patching, controlled change practices, and minimal unplanned downtime.
• Keeps identity and access hygiene strong (MFA enforcement, least privilege, and periodic access reviews) and responds effectively to phishing/compromise events.
• Delivers accurate and on-time onboarding/offboarding and access changes; maintains clean licensing, device assignment, and user lifecycle records.
• Manages providers and renewals proactively (telecom/VoIP, ISPs, domains/DNS, hosting, SaaS) to prevent service interruptions.
• Maintains accurate inventories, current documentation/runbooks, and clear site/contractor instructions that improve support consistency.
• Provides concise status reporting on recurring issues, risk items, and improvement opportunities; executes agreed improvements without disrupting business operations.

• Microsoft 365 (primary stack)
• Google Workspace
• Apple Business Manager
• Domain registrar accounts + DNS management (e.g., Cloudflare DNS)
• Email perimeter security filtering
• Microsoft 365 backup solution (platform familiarity preferred)
• Hosted Quick Books VM environment + Intuit Quick Books Enterprise
• Word Press web hosting
• Adobe
• Rent Manager (Accounting) (Hosted RDP Environment as well as a Web Portal)
• Newbook (Reservations)
• Hubspot – CRM (Marketing Dept is acting Admin)

• 5+ years in IT support/administration with Tier 2 responsibilities (or equivalent).
• Hands-on Microsoft 365 administration experience (user, licensing, security/mail flow fundamentals).
• Experience with cloud email security filtering, DNS management, and VoIP administration portals.
• Experience supporting a distributed/multi-site environment…